Abigail Barnes
Summary
A technically astute professional with extensive experience in technical care support, adept at swiftly resolving complex issues while delivering exceptional customer service. Proficient in utilizing diverse tools and communication strategies to provide efficient solutions, demonstrating a strong commitment to delivering high-quality support in dynamic technical environments.
Overview
5
5
years of professional experience
Work History
Technical Care Specialist
T-Mobile
10.2022 - Current
- Enhanced customer satisfaction by providing efficient technical support and troubleshooting solutions.
- Streamlined workflow processes for improved team productivity and service quality.
- Developed comprehensive knowledge base articles to facilitate quicker issue resolution for customers and colleagues.
- Conducted regular training sessions to ensure team remained up-to-date with current technologies and best practices.
- Provided detailed feedback to engineering teams on product functionality, contributing to the development of more user-friendly solutions.
- Boosted first call resolutions by utilizing remote desktop tools to assess and troubleshoot user issues directly in realtime.
Inventory Manager
Terrabis
09.2021 - 07.2022
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Lead Pharmacy Technician
Walgreens
04.2019 - 09.2021
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Education
Associate of Arts - Criminal Justice
Ozarks Technical Community College
Springfield, MO05.2024
Skills
- Problem Solving
- System Diagnostics
- Technical Troubleshooting
- Customer Service
- Remote Support
- Mobile Device Management
Timeline
Technical Care Specialist
T-Mobile
10.2022 - Current
Inventory Manager
Terrabis
09.2021 - 07.2022
Lead Pharmacy Technician
Walgreens
04.2019 - 09.2021
Associate of Arts - Criminal Justice
Ozarks Technical Community College