Abigail Batilla
San Antonio,TX
Summary
Detail-oriented records professional with 4+ years of experience managing client files, scanning documents, and maintaining accurate records. Known for secure handling of sensitive information, strong record keeping, and reliable support for staff requests. Brings computer literacy, Microsoft Office skills, and a steady focus on quality control.
Overview
11
11
years of professional experience
Work History
Records Management Clerk
Goodwill -JBSA
Universal City, Texas
01.2020 - Current
- Managed confidential records for Goodwill-JBSA workforce services and ensured client files remained secure and accessible.
- Reviewed files for accuracy and completeness, ensuring proper indexing for efficient retrieval.
- Maintained secure handling of sensitive documents and restricted access areas.
- Scanned documents into electronic systems for secure records storage.
- Processed incoming mail, forms, and records requests, facilitating timely access for JBSA staff.
Retail Sales Associate
Marshalls TJX Companies
San Antonio, Texas
05.2018 - 02.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Managed price checks, merchandise transfers, and fitting room returns to maintain store organization and improve customer shopping experience.
- Replenished merchandise and organized stockrooms to enhance visual merchandising and product accessibility.
Restaurant Hostess
Chili's Restaurant
San Antonio, Texas
10.2017 - 05.2018
- Managed host stand reservations and walk-in guest lists to optimize guest experience.
- Greeted Chili's guests with friendly seating support and wait-time updates.
- Arranged dining room seating to support balanced table flow.
- Collaborated with servers and managers to ensure seamless service flow.
- Maintained cleanliness and welcoming atmosphere of host area and entrance.
Retail Sales Associate
JCPenney
San Antonio, Texas
11.2015 - 06.2016
- Greeted JCPenney customers and guided product selections to enhance the shopping experience.
- Processed purchases, returns, and exchanges through point-of-sale systems.
- Assisted with visual merchandising by creating effective signage, arranging fixtures, and optimizing product placement.
- Organized fitting rooms and recovered apparel to maintain store presentation and accessibility.
Education
Some College (No Degree) - Biology
Northeast Lakeview College
Universal City, TX10-2026
Skills
- Records management
- Records compliance
- Record keeping
- Electronic filing systems
- Data analysis
- Quality control
- Document organization
- Microsoft office
- Attention to detail
- Adaptability and flexibility
- Adaptability
- Interpersonal skills
Accomplishments
- Going Above Award 2023
- Going Above Award 2025
Timeline
Records Management Clerk
Goodwill -JBSA
01.2020 - Current
Retail Sales Associate
Marshalls TJX Companies
05.2018 - 02.2020
Restaurant Hostess
Chili's Restaurant
10.2017 - 05.2018
Retail Sales Associate
JCPenney
11.2015 - 06.2016
Some College (No Degree) - Biology
Northeast Lakeview College