Melissa Moats
Inwood,WV
Summary
Meticulous professional with many years of experience managing and maintaining records. Demonstrated expertise at organizing, distributing, and archiving records following applicable policies and regulations. Enhanced daily operations by identifying and addressing areas for improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Records Management Clerk
OLH Technologies
Martinsburg, WV
11.2025 - Current
- Managed document processing and record updates to ensure accuracy and compliance
- Managed data entry and organization for accuracy
- Coordinated communication and correspondence with clients and vendors to maintain effective relationships
- Delivered customer support to resolve inquiries and improve client satisfaction
- Administrative support
Mailroom Clerk
Horizon Goodwill Industries
Kearneysville, WV
08.2024 - 02.2025
- Sort and distribute incoming and outgoing mail and parcels within the IRS building.
- Conduct thorough inspections of all mail to ensure compliance with regulations.
- Assist customers with mail-related inquiries and provide excellent customer service.
- Handle incoming calls and perform data entry tasks efficiently.
- Operate postage meters and maintain accurate mailing records.
- Utilize strong communication, computer, and office administration skills to support daily operations.
Project Facilitator
Concert Technologies c/o Spherion
Martinsburg, WV
11.2023 - 08.2024
- Maintained and updated service schedules, ensuring resource availability and appointment accuracy.
- Coordinated with technicians and customers to confirm appointments and manage scheduling logistics.
- Responded to scheduling inquiries via phone and email, documenting processes and providing updates.
- Provided support to project teams and assisted with administrative functions.
- Utilized Paylocity, Microsoft Teams, Word, Excel, Outlook, Work Market, and Google Maps.
- Demonstrated strong organizational, customer service, and negotiation skills.
Customer Service Supervisor/Manager
United States Postal Service (USPS)
Purcellville, VA
07.2006 - 06.2023
- Oversaw mail distribution, dispatch operations, and carrier assignments to ensure timely and accurate delivery.
- Managed window service operations, ensuring adherence to postal regulations while delivering exceptional customer service.
- Trained and mentored employees, fostering a productive work environment.
- Supervised daily mail distribution, dispatch operations, and carrier assignments.
- Conducted audits, monitored mail handling activities, and ensured proper record-keeping for accountable mail.
- Trained and mentored employees to enhance skills and promote a collaborative work environment.
- Oversaw vehicle maintenance and fleet management, ensuring compliance with safety regulations.
- Maintained records of work hours, mail volume, cost assessments, transportation logistics, and employee performance.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WVSkills
- Document management
- Data Entry & Organizational Skills
- Data entry accuracy
- Record Keeping
- Information Retrieval
- Administrative Experience
- Office Management
- Microsoft Office Suite
- Paylocity & Work Market
- Financial management
- Bookkeeping
- HR management
- Team Management
- Supervision and training
- Employee scheduling
- Time Management & Scheduling
- Task Coordination
- Performance management
- Conflict resolution
- Employee training
- New hire training
- Staff supervision
- Team leadership
- Analytical skills
- Research
- Decision-making
- Work prioritization
- Adaptability
- Active listening
- Empathy and patience
- Constructive feedback
- Employee scheduling
- Research
- Microsoft Office
- Constructive feedback
Certification
Driver’s License
Timeline
Records Management Clerk
OLH Technologies
11.2025 - Current
Mailroom Clerk
Horizon Goodwill Industries
08.2024 - 02.2025
Project Facilitator
Concert Technologies c/o Spherion
11.2023 - 08.2024
Customer Service Supervisor/Manager
United States Postal Service (USPS)
07.2006 - 06.2023
High School Diploma -
Jefferson High School