ABIGAIL BEATTY
Tumwater,WA
Summary
Professional with experience in public service, prepared to contribute effectively in administrative role. Strong skills in customer service, regulatory compliance, and administrative support. Team-focused with proven track record of achieving results through collaboration and flexibility. Reliable, adaptable, and skilled in problem-solving and communication.
Overview
9
9
years of professional experience
Work History
WA State Worker's Compensation Claim Manager
Washington State Labor And Industries
Tumwater, WA
04.2024 - Current
- Adjudicate and manage worker's compensation claims
- Authorize and deny medical, vocational, and monetary benefits
- Follow state statutes and regulations as well as department policies
- Calmly handle adversarial situations
- Regularly communicate with workers, employers, medical providers, vocational counselors, and attorneys
Senior Teller
WSECU/ TwinStar Credit Union
Lacey Credit Union Center
02.2023 - 04.2024
- Act as resource for tellers
- Assist tellers with overrides and check approvals
- Perform branch balancing
- Manage Help Desk
- Work as lead in Drive Up
- Sales Team
Teller
WSECU/ TwinStar Credit Union
Lacey Credit Union Center
01.2022 - 02.2023
- Use Symitar and ATM Dialogue to assist members in identifying fraudulent activity on account
- Assist members in recognizing scams
- Communicate with leadership
- Communicate with departments throughout credit unions
- Learn about regulations and acts including Bank Secrecy Act
- Complete appropriate documentation and reports including Currency Transaction Reports
- Assist members with daily financial transactions
- Refer members for financial products
Trooper Cadet
Washington State Patrol
04.2021 - 09.2021
- Job shadow commissioned Washington State Troopers
- Study RCW's
- Learn to identify suspicious behavior
- Network and build relationships
Correctional Officer
Washington, Department Of Corrections
07.2019 - 04.2021
- Learn to identify suspicious behavior and patterns
- Follow state and prison policies
- Hold offenders accountable to WAC's
- Maintain safety and security in prison environment
- Supervise offender workers
- Maintain communication with Unit Sergeant, Shift Sergeant, and Correctional Unit Supervisor
- Learn to work in diverse environment
Customer Service Team Lead
Cabela's
06.2017 - 06.2019
- Maintain relationships and communication with Asset Protection, management, and corporate points of contact
- Run Cash Office
- Monitor register variances and perform daily monetary balancing
- Assist customers with returns and exchanges
- Answer customer phone calls in fast paced environment
Education
Associate of Arts -
South Puget Sound Community College
Olympia, WA06.2019
High School Diploma -
Shelton High School
Shelton, WA06.2017
Skills
- Policy and Regulation Compliance
- Personnel Management
- Strong Interpersonal Skills
- Customer Service
- Problem Solving
- Experience in Handling Sensitive Information
- Multitasking proficiency
- Microsoft proficiency
- Money handling
Timeline
WA State Worker's Compensation Claim Manager
Washington State Labor And Industries
04.2024 - Current
Senior Teller
WSECU/ TwinStar Credit Union
02.2023 - 04.2024
Teller
WSECU/ TwinStar Credit Union
01.2022 - 02.2023
Trooper Cadet
Washington State Patrol
04.2021 - 09.2021
Correctional Officer
Washington, Department Of Corrections
07.2019 - 04.2021
Customer Service Team Lead
Cabela's
06.2017 - 06.2019
Associate of Arts -
South Puget Sound Community College
High School Diploma -
Shelton High School