Britney Anderson

• Facilitated initial injury notices, claim filings, and outlined medical treatment and wage recovery steps.
• Managed over 200 claims monthly, reviewing medical documentation and coordinating follow-up care.
• Conducted interviews and investigations to ensure thorough assessments of employee claims.
• Oversaw department hotline operations, addressing calls and inquiries from employees and superiors.
• Managed three department email boxes for communication with employees, superiors, and Chubb liaison.
• Communicated working status and restrictions to internal superiors for accommodation agreements.
• Ensured compliance with processes for effective claims management and employee support.
• Streamlined claim procedures to enhance efficiency in handling employee inquiries.

• I took a medical leave of absence related to maternity.

• Processed claims by entering data into claims management system for federal employee members.
• Verified documents to ensure accuracy of customer-provided information.
• Assessed medical records for eligibility and benefit accuracy.
• Investigated claims and settlement deals, reviewing coverage determinations.
• Managed escalated cases involving high-value claims or multiple parties.

Managed daily interactions with 120 members, addressing inquiries about benefits and services.

• Assisted members with account inquiries, claims processing, billing questions, and policy information.
• Resolved account issues while facilitating navigation through internal systems for routine needs.
• Employed customer relationship management tools to monitor and track member interactions effectively.
• Provided guidance to members on how best to use products or services offered by the organization.
• Maintained accurate records of member interactions and transactions.
• Adhered to all applicable policies, procedures, regulations, and laws.

• Oversaw auto loans and leases exceeding 90 days past due to address delinquency, evaluate accounts in repossession status, and identify vehicles for retrieval.
• Performed skip-tracing techniques to locate customers with past due balances or unresponsive contact attempts.
• Collaborated with legal teams on escalated accounts requiring further action or litigation.
• Researched and identified customer payment trends, creditworthiness, and delinquency history.
• Performed skip tracing efforts to locate customers and vehicles who have gone no contact or have not communicated about payment status or to locate vehicles.
• Participated in weekly meetings with management team to discuss performance results and make recommendations for improvement.