Teresa Covington
Brownsville,TN
Summary
Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Worker's Compensation Specialist
Revecore
04.2022 - Current
- Analyzed claims to ensure compliance with state regulations and company policies.
- Conducted thorough investigations of claims to identify fraud or discrepancies effectively.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with team members to improve workflow efficiency.
- Trained new employees and mentored team members to ensure they reached goal expectancy.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed multiple communication channels, including phone, email, and chat support.
Customer Service Representative
Ascent ProStaff
08.2021 - 03.2022
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
HR/Customer Service Assistant
Dynametal Technologies, INC.
02.2017 - 06.2020
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Managed time and attendance for all employees, along with vacation and time-off requests.
- Managed phone lines and directed calls accordingly.
- Adapted to immediate change promptly to assist with daily functions of the facility; including learning multiple departments to assist as the back-up for those departments.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed projects for gaining new business agreements, sales and help to raise total year sales.
- Managed personnel files for employees.
- Managed change in insurance, FMLA, Worker's Comp for all employees.
Administrative Assistant
City Of Brownsville Animal Shelter
08.2015 - 12.2016
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Organized fundraisers to help collet money to improve functions of facility.
- Wrote grants for funding for the facility.
- Managed all employees payroll slips and time off requests.
- Oversee the daily functions of the facility and occupants.
- Managed the health and safety of employees and occupants.
- Assisted with scheduling appointments, gaining community knowledge and finding volunteers.
Education
Business Administration Certificate
Tennessee Technology Center of Covington
Covington, TNAssociate of Science - General Studies
Dyersburg State Community College
Dyersburg, TN05-2026
Skills
- Multitasking and Prioritization
- Reliable and Punctual
- Multi-Line Phone Systems
- Documentation and Reporting
- Computer Proficiency
- Records Management
- Scheduling and Calendar Management
- Attention to Detail
- Billing and Invoicing
Certification
- PT - Phlebotomy Technician
- Microsoft Office Specialist
- Public Notary
- Certified Signing Agent
Timeline
Worker's Compensation Specialist
Revecore
04.2022 - Current
Customer Service Representative
Ascent ProStaff
08.2021 - 03.2022
HR/Customer Service Assistant
Dynametal Technologies, INC.
02.2017 - 06.2020
Administrative Assistant
City Of Brownsville Animal Shelter
08.2015 - 12.2016
Business Administration Certificate
Tennessee Technology Center of Covington
Associate of Science - General Studies
Dyersburg State Community College