Abby Benoit
Lafayette,LA
Summary
Results-driven Regional Vice President of Operations with expertise in multi-site operations, strategic planning, and team leadership. Proven track record of optimizing efficiency, controlling costs, and fostering collaboration across departments. Achievements include driving operational performance, increasing profitability, and enhancing employee engagement. Strong business acumen, problem-solving skills, and dedication to corporate goals. Strong background in operations, business development and sales.
Overview
16
16
years of professional experience
Work History
Regional Vice Present of Operations
LHC Group/Heart of Hospice/Optum
01.2023 - Current
- Ensured successful outcomes for 6 Pillar implementation at Louisiana's 15 hospice agencies and 5 Palliative Care sites
- Designed and implemented strategies for achieving significant improvements in census growth, cost management, employee and patient satisfaction, as well as overall performance.
- Led initiatives to implement process improvements, resulting in streamlined operations and cost savings.
- Led the successful implementation of leadership changes resulting in improved business outcomes
- Responsible for the success of 15 hospice agencies and 5 Palliative care programs across the state
- Directed the development of regional operations strategies to increase efficiency and profitability.
- Monitored and reported on key performance indicators for each region.
- Developed regional operating plans that aligned with corporate objectives.
- Identified, evaluated and implemented cost reduction opportunities in assigned region.
- Managed relationships with customers, suppliers, vendors and other stakeholders in the region.
- Conducted regular meetings with regional staff to review progress against goals.
- Established partnerships with local organizations that provided additional value-added services.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Created effective business plans to focus strategic decisions on long-term objectives.
Regional Vice President of Business Development- Hospice
LHC Group/Heart of Hospice/Optum
08.2020 - 01.2023
- Led a team of 50 in growth and sales strategy
- Recruited and developed sales executives, resulting in their advancement to various leadership roles including Regional Sales positions and Director of Business Development positions.
- Championed dynamic strategic planning initiatives for organization growth
- Generated effective sales strategies using competitor analysis, market data, and unique value propositions.
- Developed client-focused strategies through comprehensive assessment resulting in increased business opportunities.
- Assisted in driving the success of key account management for major clients and C-Suites
- Analyzed performance, presenting growth opportunities and plans to company leadership
- Developed and implemented strategies to increase regional sales volume.
- Conducted regular meetings with sales managers to review performance and provide guidance.
- Analyzed financial data and prepared comprehensive reports for executive review.
- Oversaw the development of budgets, forecasts, and business plans for each region.
- Managed recruitment activities to ensure adequate staffing levels within the region.
- Reviewed customer feedback surveys to develop actionable insights into customer satisfaction levels.
- Assisted with resolving customer complaints or disputes in a timely manner.
- Monitored competitor activity to stay abreast of industry trends and developments.
- Ensured compliance with all applicable laws, regulations, policies, procedures.
- Established performance metrics that tracked progress toward goals across multiple regions.
- Collaborated closely with key stakeholders on cross-regional projects and initiatives.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Director of Strategic Initiatives
Nexion Health
01.2018 - 08.2020
- Governmental Affairs for Texas, Louisiana, Colorado and Mississippi
- Collaborated with State and Federal government officials to address critical issues impacting the long-term care industry
- Implemented Strategic Planning Process based on Baldrige criteria, outlining short and long-term goals, actionable plans, and strategies to overcome obstacles
- Developed, implemented, and provided guidance on Root Cause Analysis Tool to enhance efficiency of facilities
- Performed regular SWOT analysis for facilities and market comparisons.
- Designed strategic plans for growth
- Developed Advocacy and Action Plan and Procedures
- Developed Award Recognition Program
- Vetted companies for potential additions to technology and innovation opportunities
- Supported the Development of new employee onboarding and orientation
- Leadership training for all new Administrators and DONs
- Worked on Performance Improvement Project with Pinnacle Quality Insights on Customer Satisfaction and Employee Satisfaction Surveys
- Provide direction and support for Strategic Planning Process at the Corporate, Regional and Facility levels
- Involvement in State Associations, Boards and Committees in TX, LA, CO, and MS
- Ensuring PAC Participation amongst 39 facilities
- Ensuring involvement in grassroots efforts, legislative visits, call to actions, and governmental affairs
- Authored, Developed, certified 12 hours of Dementia Training approved by Louisiana
- (Most stringent dementia training regulations)
- AHCA/NCAL Quality Award Writing Support
- AHCA/NCAL Quality Award Silver Examiner
- Authored, Developed and Implemented Nexion’s Quality Assurance Performance Improvement Policy and Procedures
- Designed QAPI plans for all 39 facilities related to: census/occupancy, retention, customer satisfaction, collections/bad debt, Quality Measures, etc
- Support buildings with Performance Based Reimbursement Projects
- Secured an extra $250,000 for Colorado’s P4P program
- Support for Regional Directors of Operation and COO
- Provided leadership in realignment with company’s Vision, Mission and Values
- Developed various presentations for LNHA conferences and NFA CEUs
- Working on development of Nexion Leadership Institute
- Culture Change and Retention Strategist expert
- Well versed in creating a culture that values and empowers all employees and increases retention
Nursing Facility Administrator
Nexion Health
09.2014 - 01.2018
- Manage 121 bed skilled nursing facility
- Direct and lead 100 employees
- Responsible for all functions of the nursing facility
- Clinically Deficiency Free Survey September 2015
Regional Marketing Director
Nexion Health
03.2012 - 09.2014
- Consultant for Marketing, Social Services and Activity’s Departments in 5 Nursing Facilities in South Louisiana
- Directly supervise 4 Marketing Directors and 1 Admissions Coordinator
- Ensures that Community Events are planned and executed
- Assists in PAC Fundraising events
- Analyzes marketing data each week and provides summary and plan of action for census building
- Writes and approves Marketing Plans for South Louisiana Region
Marketing Director & Admissions Coordinator
Nexion Health
07.2011 - 03.2012
- Marketer for New Iberia Manor North Nursing and Rehabilitation Center
- Weekly contact goals met and exceeded
- Improved census and stayed above budget for the entire time at field level
- Forged and grew relationships with local physicians, case managers and the community
- Conducted facility tours and admissions into the facility
- Held Educational Visits for Families and the Community
- Hosted Community Events for the facility, residents, and community
Social Services Director
Central Management: Belle Teche Nursing Center
02.2010 - 07.2011
- Conduct mood, behavior, psychosocial and mental health assessments on nursing home residents
- Monitor and assess resident’s mental well-being
- Coordinate inquiries, admissions, and discharges to and from facility
- Communicate with family members and address their needs and expectations
- Verify and validate Advanced Directives with facility attorney
- Maintain good relationships with discharge planners and case managers from referring facilities
- Work closely with adult and geriatric behaviors for maintaining resident’s mental health well-being
Social Services Director & Marketing Coordinator
Maison Teche Nursing Center
Jeanerette, LA
05.2008 - 02.2010
- Conduct mood, behavior, psychosocial and mental health assessments on nursing home residents
- Monitor and assess resident’s mental well-being
- Tend to resident’s basic needs such as glasses, dentures, hearing aids, and shopping needs
- Revised and reformed the admissions process
- Broadened the scope of facilities in which we market to for referrals
- Discharge planning for residents who are short term rehabilitation residents
- Coordinate admissions and discharges from facility
Education
Master of Science - Applied Sociology Concentration in Criminal Justice
Southeastern Louisiana University (SELU)
Hammond, LA05.2008
Bachelor of Arts - Sociology Concentration Criminology
Louisiana State University (LSU)
Baton Rouge, LA08.2005
Skills
- Leadership
- Effective Communication
- Emotional Intelligence
- Results focused
- Planning and organizational skills
- Attention to detail
- Professional
- Integrity/ethics
- Customer focus
- Adaptability
- Change Agent
- Initiative/motivation
- Corporate Communications
- Organizational Development
- Operational Excellence
- Staff Training and Development
- Leadership training
- Cost analysis and savings
- Strategic planning and execution
- Operations Management
Professionalprograms
- Louisiana Assisted Living Association Board Member, 2020
- AHCA Political Ambassadors Program, 2019-2020
- AHCA Future Leader Class, 2018-2019
- AHCA Quality Improvement Committee Member, 2018
- LNHA Convention Planning Committee Member, 2018
- CHCA Governmental Policy Committee Member, 2018
- THCA Advocacy Committee Member, 2018
- Certified Dementia Professional, 2017
- AHCA Silver Quality Award Winner, 2017
- AHCA Customer Experience Committee Member, 2016
- LEADERSHIP Iberia Graduate, 2016
Affiliations
- Running
- Exercising
- Catholic Daughters Court of Immaculata #503
- Fundraising events
- Organizing
- Decorating
- Cooking
Fundraising Experience
- Responsible for coordinating PAC and Super PAC fundraising events in multiple states with Nexion as Director of Strategic Initiatives.
- Ensures that each hospice agency plans and executes multiple fundraising events each year for the Foundation.
References
References available upon request.
Timeline
Regional Vice Present of Operations
LHC Group/Heart of Hospice/Optum
01.2023 - Current
Regional Vice President of Business Development- Hospice
LHC Group/Heart of Hospice/Optum
08.2020 - 01.2023
Director of Strategic Initiatives
Nexion Health
01.2018 - 08.2020
Nursing Facility Administrator
Nexion Health
09.2014 - 01.2018
Regional Marketing Director
Nexion Health
03.2012 - 09.2014
Marketing Director & Admissions Coordinator
Nexion Health
07.2011 - 03.2012
Social Services Director
Central Management: Belle Teche Nursing Center
02.2010 - 07.2011
Social Services Director & Marketing Coordinator
Maison Teche Nursing Center
05.2008 - 02.2010
Master of Science - Applied Sociology Concentration in Criminal Justice
Southeastern Louisiana University (SELU)
Bachelor of Arts - Sociology Concentration Criminology
Louisiana State University (LSU)
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