BRANDON JONES
Antioch,TN
Summary
To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.
Overview
20
20
years of professional experience
Work History
Account Executive
Deaconess Homecare (LHC Group/ Optum)
TN
08.2022 - Current
- I increased the market share for our organization by 15 percent for my assigned territory
- Month over month I exceed admission and referral goals for the territory assigned to me
- I have outperformed the revenue goals for this year and continue to grow the territory
- I am the face of the organization in my territory
- Strong knowledge of customer demographic and medical professionals we serve
- Strong analytical skills
- Strong ability to adapt to any situation
- Forward thinking approach with a passion for excellence.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Resolved customer complaints by offering creative solutions and incentives.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Patient Engagement Sales Executive
Phillips Healthcare
Nashville, TN
03.2019 - 08.2022
- Year over year I outperformed revenue goals for the department
- I was the top revenue Sales Executive for the Nashville office 3 consecutive years
- Qualified and converted leads at a 50 percent conversion rate
- Responsible for the entire sales cycle
- Used Salesforce(CRM) to work leads.
Account Manager
Dell EMC
Nashville, TN
09.2017 - 12.2018
- Consistently met and outperformed revenue goals
- Business 2 business sales focus
- Strategically aligned corporate initiatives with client goals and business needs to ensure annual growth of 30 percent
- Maintained proper documentation in Salesforce(CRM) to track and forecast opportunities
- Prepared draft for variety of documents including: purchase and sale agreements, stock purchase agreements, shareholder agreements, corporate documents, vendor agreements, and licensing agreements
- Forecast deal book dates at a 90 percent close rate
- Qualify and convert marketing leads at a 60 percent rate.
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
Patient Access Manager
TriStar HCA
Nashville, TN
03.2005 - 09.2017
- Supervised staff of 40, provided training and guidance when needed; reviewed, updated and implemented procedures to facilitate work flow, initiated overtime and manpower reports; initiated recruitment process for new support staff as needed
- Developed policies and procedures for customer reimbursement
- Strong knowledge of Medicare and Medicaid payors and reimbursement for services
- Provided customer support, received and applied credits to customer accounts
- Monitored the Easy Access and Salesforce mailbox and resolve outstanding account receivables
- Handled the search of MPI and assigned code numbers as needed
- Manager workload and created schedules for the team
- Provided training to new hires bi-monthly
- Conducted one on one training as needed.
- Monitored employee performance and provided feedback for improvement.
- Developed and implemented patient access policies and procedures.
- Collaborated with stakeholders in developing strategies designed to improve patient satisfaction scores related to access services.
- Participated in meetings with vendors and partners concerning product development initiatives that would enhance the user experience.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
- Advised senior leadership on best practices for optimizing revenue cycle management processes.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
B2B Territory Account Executive
Tennessee Education Lottery Corporation
Nashville, TN
01.2004 - 06.2016
- For 10 consecutive years I exceeded revenue goals for my assigned territory
- Duties included contract negotiation and business sales
- Business acquisition and completion of financial documents
- Maintaining per sale add on rate in accordance of company goals
- Was chosen for and completed the inaugural Emerging Leaders 2010-2011 Management Training Program
- Ensured that all assigned businesses are serviced as scheduled while ensuring that retailers adhere to TEL policies and procedures as well and retailer contracts
- Visited businesses/retailers on a weekly basis and document these activities in Salesforce.com
- Designed Excel Pivot Tables to assist with the formatting of our new plan processing system and day to day operations
- Implement and participate in district/corporate promotional or special events
- Trained Businesses on instant game tracking, inventory control and resolving accounting issues
- Oversee 106 customer accounts and regularly visit retailers to optimize sales & service.
- Presented products and services to meet client business needs.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Established an effective referral network by building long-term relationships with partners in the industry.
- Participated in cross-functional meetings between sales, marketing, operations, finance teams to align strategic objectives across departments.
- Collaborated closely with marketing team on campaigns targeting existing customers or prospective clients in the region.
- Conducted market research to identify potential opportunities for expansion.
- Provided ongoing support after sale closure including training sessions or technical assistance when needed.
- Solved routine issues and complex problems impacting sales, billing and service delivery to keep territory operations successful and profitable.
- Developed and implemented sales strategies to ensure growth in assigned territory.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Ph.D. - Industrial And Organizational Psychology
Liberty University
Lynchburg, VA05-2026
MBA - Business Administration And Management
Bethel University
McKenzie, TN09-2019
Bachelor of Science - Business Administration
Western Governors University
Nashville, TN09-2017
Skills
- Territory Management
- Revenue Generation
- Data Analysis
- Account Servicing
- Lead Generation
- Customer Service
- Progress Reporting
- Contract Negotiation
- Business Development
- Lead Development
- Pipeline Management
- Needs Assessment
- Account Planning
- Customer Relationship Management
- Staff Management
- Account Management
- Budget Management
- Database Management
- Managing Client Relationships
- Relationship Building and Management
- Customer Relationship Management (CRM)
- Business Growth Opportunities
- Budget Development
- Sales Strategies Implementation
Special Awards Recognitions
- ComTIA Project+ Certification 2016
- Sales and Marketing Excellence Award – 2008, 2011, 2012
- Shining Star Award – 2008, 2012
- Certificate of Completion for the Inaugural Emerging Leaders Class – 2010-2011
Timeline
Account Executive
Deaconess Homecare (LHC Group/ Optum)
08.2022 - Current
Patient Engagement Sales Executive
Phillips Healthcare
03.2019 - 08.2022
Account Manager
Dell EMC
09.2017 - 12.2018
Patient Access Manager
TriStar HCA
03.2005 - 09.2017
B2B Territory Account Executive
Tennessee Education Lottery Corporation
01.2004 - 06.2016
Ph.D. - Industrial And Organizational Psychology
Liberty University
MBA - Business Administration And Management
Bethel University
Bachelor of Science - Business Administration
Western Governors University
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