Henok Assefa
Antioch,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Ztrip
08.2024 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
Independent Contractor
Uber Greenlight
11.2017 - Current
- Delivered outstanding service to riders to maintain and extend relationships for future business opportunities.
- Accepted over 6000 trips.
Operation Team Leader
CEVA Logistics Inc.
01.2015 - 09.2017
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Produced detailed reports outlining performance against benchmarks.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Trained, coached and managed 15-person team of pick and pack employee.
Independent Contractor
Nash Vegas Cab
07.2013 - 09.2017
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Independent Contractor
Allied Cab/taxi
05.2011 - 03.2013
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
Dismantling
SIMS RECYCLING SOLUTION
12.2010 - 03.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained organized and clean shop area.
Education
Bachelor of Arts - Economics
Addis Ababa University
Addis Ababa, Ethiopia07-2004
Skills
- Team work
- Safety compliance
- Punctuality
- Flexibility
- Route planning
- Passenger transportation
- Stress management
- Time management
- Map reading
- Defensive driving
- Wheelchair assistance
- Safe driving
Languages
English
Timeline
Independent Contractor
Ztrip
08.2024 - Current
Independent Contractor
Uber Greenlight
11.2017 - Current
Operation Team Leader
CEVA Logistics Inc.
01.2015 - 09.2017
Independent Contractor
Nash Vegas Cab
07.2013 - 09.2017
Independent Contractor
Allied Cab/taxi
05.2011 - 03.2013
Dismantling
SIMS RECYCLING SOLUTION
12.2010 - 03.2011
Bachelor of Arts - Economics
Addis Ababa University
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