Diamond Richardson
Wilmington,NC
Summary
Proven track record of enhancing customer relationships and reducing loss inventory, notably at Walmart. Skilled in technical literacy and communication, adept at problem-solving and team collaboration. Demonstrated ability to improve safety and efficiency, achieving significant results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Instacart
10.2018 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Asset Protection Associate/ Customer Service Rep
Walmart
08.2019 - 08.2022
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Team Member
Arby’s
12.2018 - 06.2019
- Cashier, Maintenance, Cleaning, Stocking, Prepping Produce
- Customer service
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Team Member
Arby’s
06.2018 - 08.2018
- Cashier, Cleaning, Stocking
Education
BA - Health Systems Management
UNC Charlotte
Charlotte, NC08.2021
Diploma -
New Hanover High School
Wilmington, NC01.2015
Skills
- Technical literacy
- Communication
- Ability to work under pressure
- Time Management
- Adaptation
- Conflict Resolution
- Team Work
- Motivated
- Hard Worker
- Reliable
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
Awards
- National Honors Society - 2014-2015
- Honor Roll recipient - 2011-2015
- Perfect Attendance - 2012-2013
References
- Darrius Nassar, Manager, Charlotte, NC, 28262, (216) 695-0785
- Karen Mintz, Manager, Leland, NC, 28451, (910) 538-9331
- Noris, Head Manager, Leland, NC, 28451 (910) 465-0299
Timeline
Asset Protection Associate/ Customer Service Rep
Walmart
08.2019 - 08.2022
Team Member
Arby’s
12.2018 - 06.2019
Independent Contractor
Instacart
10.2018 - Current
Team Member
Arby’s
06.2018 - 08.2018
BA - Health Systems Management
UNC Charlotte
Diploma -
New Hanover High School
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