Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Chelsey Gaskins

Sumter,Sc

Summary

As an enthusiastic and dedicated pre-counselor with a strong passion for helping others achieve mental wellness. Currently pursuing a master’s degree in clinical health counseling, equipped with a foundational knowledge of counseling theories, ethics, and techniques. Demonstrated ability to actively listen, empathize, and build rapport while providing support to individuals facing emotional challenges or life transitions. I am committed to ongoing professional development and eager to apply theoretical learning in practical settings under supervision. I possess excellent interpersonal skills along with the capacity for self-reflection and cultural sensitivity essential for fostering therapeutic relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Independent Contractor

LIVEOPS/ ARISE (Work from Home)
Sumter , SC
04.2019 - 01.2024
  • In a call center capacity, both in a brick-and-mortar location and a home-based call center, as a customer service representative for companies such as Spectrum, Home Depot, Intuit Turbo Tax, and Comcast as an Independent Contractor.

Phlebotomist

Genesis Health Care
Olanta , SC
10.2015 - 10.2018
  • Verified patient information before specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • I performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Documented patient information in anelectronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Provided excellent customer service while interacting with patients.
  • Responded quickly and effectively to emergencies.
  • Maintained accurate records of collected specimens and test results.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Customer Service Call Center Agent

Sykes Enterprises, Incorporated
Kingstree, SC
01.2011 - 07.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
09-2024

Associate of Science - Healthcare

Virginia College
Florence, SC
05-2012

High School Diploma -

Lake City High School
Lake City, SC
05-2010

Skills

  • ACADEMIC WRITING SKILLS
  • CRITICAL-THINKING SKILL
  • PROBLEM-SOLVING SKILLS
  • RESEARCH AND ANALYTICAL SKILLS
  • ORGANIZATIONAL SKILLS
  • CLINICAL SKILLS
  • ACTIVE LISTENING SKILLS
  • COMPUTER LITERACY AND ABSTRACT REASONING SKILLS
  • DATA ANALYSIS
  • ABLE TO UNDERSTAND HUMAN BEHAVIOR
  • ABLE TO WORK UNDER PRESSURE AND DEAL WITH HIGH-TRAFFIC ENVIRONMENTS
  • DEMONSTRATING ETHICAL AND SOCIAL RESPONSIBILITY IN A DIVERSE WORLD
  • APPLY KNOWLEDGE OF PSYCHOLOGY
  • EXCELLENT INTERPERSONAL SKILLS
  • STRONG ADMINISTRATIVE AND ORGANIZATIONAL SKILLS
  • PROFICIENT WITH MICROSOFT OFFICE CUSTOMIZED APPLICATIONS
  • EXCELLENT CUSTOMER SERVICE SKILLS
  • STRONG COMMUNICATION SKILLS (ORAL AND WRITTEN COMMUNICATION)
  • TYPING SKILLS
  • MANAGEMENT SKILLS
  • SHOW PROFESSIONAL DEVELOPMENT SKILLS
  • HAVE MY EIN CAN WORK INDEPENDENTLY
  • MICROSOFT WINDOWS 2008 & 10, WINDOWS SERVER 2016, MICROSOFT WORD, EXCEL, POWERPOINT

Accomplishments

  • Associate of Applied Science, May 30, 2015
  • Registered Medical Assistant- AMT
  • Phlebotomy Certification- NHA
  • CPR/ BLS Certified- American Heart Association
  • President’s Academic Achievement Award GPA 4.0
  • Dean’s List- GPA 3.9
  • Perfect Attendance
  • Psi Chi Member
  • NSLS Member
  • BS Psychology Pre-Counseling Degree

Certification

  • Licensed (Medical Assistance) - (2012)

References

References available upon request.

Timeline

Independent Contractor

LIVEOPS/ ARISE (Work from Home)
04.2019 - 01.2024

Phlebotomist

Genesis Health Care
10.2015 - 10.2018

Customer Service Call Center Agent

Sykes Enterprises, Incorporated
01.2011 - 07.2013

Bachelor of Science - Psychology

Capella University

Associate of Science - Healthcare

Virginia College

High School Diploma -

Lake City High School

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Chelsey Gaskins