I have many of interests some include
- Baking
- Dancing
- Writing
- Photography
- Travel
- Reading
Abigail Best
White Haven,Pennsylvania
Summary
Adept at enhancing customer experiences and resolving conflicts, I leveraged leadership and problem-solving skills at Split Rock H2O Waterpark and resorts and other venues. Excelled in roles requiring attention to detail and strong communication, significantly improving guest satisfaction. Proficient in water monitoring and money handling, my diverse background underpins my ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Longhorn Steakhouse
10.2024 - Current
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Lifeguard
Split Rock Resort
07.2023 - 10.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool customers with courtesy and resolving issues immediately.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Upheld hygiene standards in pool and surrounding area.
- Provided friendly customer service to guests and addressed concerns.
- Entered water immediately to pull struggling swimmers to safety.
- Scanned main areas to monitor for any safety risks.
Ski Rental Technician
Vail Resorts Inc
11.2021 - 03.2023
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Provided service to people who were in need of finding equipment that fit them right.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Checked customers tickets and paperwork to make sure they already paid ahead of time for safety.
- Cleaned all equipment every night making sure they are all ready for the awaiting customer to use the next day.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
Food Service Cashier
Whitewater Challengers
05.2022 - 11.2022
- Operated and sanitized kitchen and food preparation equipment.
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Replaced soda syrups when depleted.
- Provided correct change to customers while following cash handling policies and procedures.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Education
No Degree -
Crestwood High School
Mountain Top, PA06-2025
Skills
- Leadership skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Water monitoring
- Money handling
- Product restocking
- Problem-solving
- Customer relations
- Table setting arrangements
- Analytical and critical thinking
Competitive Dancing
I have been dancing since I was about three years old. I have always been passionate about it. When I turned ten I moved to a better dance studio than the one I was attending. After a year of being there I realized I wanted to compete my talent. My teachers and team mates were nothing but supportive and I have been in competitive dance ever since then.
Certification
- First Aid/CPR Certified
Competitive Dancing
I have been dancing since I was three years old. I started off at a little studio located in my town. As I got older and became more passionate about it I decided to switch studios. I attended Tracey's Academy of Dance for one year as a regular student and then next year I immediately turned to competitive dancing. I have been there for about 7 years and am nso sad to say my goodbyes this year!
Interests
Timeline
Restaurant Hostess
Longhorn Steakhouse
10.2024 - Current
Lifeguard
Split Rock Resort
07.2023 - 10.2024
Food Service Cashier
Whitewater Challengers
05.2022 - 11.2022
Ski Rental Technician
Vail Resorts Inc
11.2021 - 03.2023
No Degree -
Crestwood High School