ABIGAIL BRENA
Houston,TX
Summary
Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution, and cash handling. Utilizes proven conflict de-escalation techniques to keep customers happy. Hard working and reliable, focused on going above and beyond to support team and serve customers. Trained in the food industry as well as retail industry and offering great customer service, fast paced. Motivated to continue to learn and grow. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Office Administrator
The Rustic Uptown
08.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Hired, managed, developed and trained staff
- Completed Gratuity Solutions every day to ensure tips and hours are accurate manage any adjustments that need to be made
- Invoice Approval and ensuring everything is accurate
Hostess
The Rustic
03.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
CASHIER
The Home Depot
03.2021 - 03.2022
- Processed cash register transactions, inputted product costs, and gave back change
- Recognized for providing strong customer service with high degree of accuracy
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Bagged and packaged customer orders and purchases
- Greeted customers and provided prompt and friendly service
- Returned non-purchased products to shelves and performed general merchandising functions
- Assisted customers with locating items, answered questions, and provided directions
- Worked with our store managers and my peers in VOA to help fix internal problems and communicated what our coworkers aren't satisfied with and what we can work on to make our store better.
- Built relationships with customers to encourage repeat business.
SANDWICH ARTIST
Subway
05.2019 - 02.2021
- Followed company guidelines and safe food handling procedures to prepare food using recipes
- Used different bread types and ingredients to create sandwiches for vegan and non-vegan clients
- Presented cheerful attitude to clients and assisted customers to customize orders
- Restocked meats, bread, cookware, vegetables, drinks, and napkins during slow periods
- Prepared orders for customers using standardized recipes
- Utilized POS systems accurately to ring up customers
- Fielded customer queries using product, ingredient, and price knowledge
- Worked independently and collaboratively to create sandwiches during peak periods
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies
- Washed dishes, glassware and silverware after meals
- Engaged each guest warmly and with friendly demeanor to build an immediate positive relationship
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support.
Education
HIGH SCHOOL DIPLOMA -
Heights high school
Houston, TX06.2021
Skills
- Foodservice standards
- Safe food handling
- Meal preparation
- Customer service
- Money handling
- Sweep floors
- Word Processing
- Telephone Reception
- Database Entry
- Office Supply Management
- Payroll Administration
- Scheduling
- Guest Engagement
- Guest Complaint Resolution
- Dining Area Maintenance
- Customer Service
- Server Support
- Guest Seating
- Reservation Coordination
- Table Bussing
Timeline
Office Administrator
The Rustic Uptown
08.2022 - Current
Hostess
The Rustic
03.2022 - 08.2022
CASHIER
The Home Depot
03.2021 - 03.2022
SANDWICH ARTIST
Subway
05.2019 - 02.2021
HIGH SCHOOL DIPLOMA -
Heights high school
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