Abigail Brown
San Antonio
Summary
To obtain a full-time position with the Department of Veterans Affairs as an Advanced Medical Support Assistant. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Bookeeper
CKB Services Inc.
Boerne
10.2024 - Current
- Processed payroll using accounting software, ensuring timely and accurate employee payments.
- Maintained QuickBooks for tracking company expenses and deposits, supporting accurate financial reporting.
- Reconciled bank statements monthly to verify account balances and discrepancies.
- Communicated with clients regarding billing inquiries and payment arrangements.
- Maintained organized filing system for invoices and financial documents.
- Mailed out checks to employees and obtained necessary employee information in order to create a file history for all employees at the company
- Organized employee records and managed direct deposit information, facilitating smooth onboarding and benefit explanation for new hires.
- Collected customer project requirements to ensure alignment with objectives.
Advanced Medical Support Assistant
Department of Veterans Affairs
Fort Collins
04.2025 - 12.2025
- Provide administrative support to veterans; schedule primary care, specialty care, lab appointments
- Followed VHA directives for scheduling guidelines in Primary Care.
- Schedules off of RTC’s, patient appointment requests, and consults
- Direct veterans where they need to go throughout the facility; advise them who to talk to depending on needs
- Directs traffic at front desk; guide veterans on how to achieve their healthcare needs/processes of consults and direct scheduling
- Assist and educate veterans with filing of travel claims and answering questions regarding the processing of claims; add LEAF requests
- Supported operations at Fort Collins VA Clinic in VISN 19
- Supervisor: Brandon Hahn ; Contact information: (970) 593-330 opt. 2/2
Rental Manager/Supervisor
Corwin Toyota of Boulder
Boulder
04.2024 - 12.2024
- Collaborated with team members to assign tasks and manage workflow effectively
- Gathered critical information to determine fleet purchasing needs, establish payment collection processes, and develop a comprehensive vehicle rental system
- Obtained needed information to make informed decisions; how many cars needed to be purchased for the fleet; how to collect payment from rental customers; creating a system to rent vehicles
- Conducted regular inspections and maintenance scheduling for rental vehicles.
- Continuously interacted with team members; directing staff for task assignment and workflow
- Adjusted work priorities daily based on operational needs.
Supervisor/Department Head
Hilton Grand Vacations
10.2023 - 04.2024
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
- Scheduling staff shifts and organizing replacements as required
- On-the-job trainer (certified); in charge of administering corporate trainings to all staff on-site.
- Delegates safety meetings to ensure staff members follow safety measures
- Documents inventory needs for housekeeping supplies; communicates inventory needs with director for completion of ordering
- Multitasking daily; PTO requests, scheduling, timecards, quality checking rooms, frequent lobby and restroom inspections, laundry oversight, stock inventory, order inventory, disseminate new information to staff under time constraints, coordinate with maintenance and front desk staff for maximum guest satisfaction
- Supervised daily operations and ensured compliance with company standards.
Medical Support Assistant/Health Benefits Advisor
Department of Veterans Affairs
08.2022 - 10.2023
- Researches, interprets, and applies Enrollment and Eligibility, HR, Veterans Benefits Administrations related rules and regulations to a wide variety of questions received from veterans, employees and supervisors
- Performs variety of structured tasks; coordinates with Supervisor and HR division to assist with training requirements for new hires in the department
- Assist and educate veterans with filing of travel claims and answering questions regarding the processing of claims
- Assisted patients in contacting Travel supervisors regarding rejected claims and provided answers to travel-related inquiries.
- Compiled historical and trending financial data to support enrollment preparation, facilitating healthcare eligibility for veterans.
- Process VA Form 10-10EZR’s for veterans attempting to qualify for travel, healthcare, copayment exemptions; explain nature of form, enter in financials to the Veteran Enrollment System to determine patient eligibility for various reimbursement/exemption types
- Processed requests from the Enrollment & Eligibility email for financial verification and dental eligibility confirmations.
- Educate and assist veterans on how to properly report financial information (to avoid penalties) as all data is shared with the IRS and SSA
- Assist patients who present to the Enrollment and Eligibility office by scheduling primary care patient appointments, enrolling veterans in healthcare, educating veterans on healthcare benefits, determining veterans’ eligibility, etc.
- Register/enroll patients for healthcare using a VA screening protocol process aligned with Veterans Health Administration directives
- Obtain medical information from patients and provide detailed guidance on how the healthcare system operates; coordinate with Veterans Benefits Administration, and provide guidance while veterans complete necessary applications for healthcare
- Place records of patient interactions in patient charts using CPRS (Computerized Patient Record System); used to communicate with departments all throughout the healthcare system (including ER, Mental Health, Dental clinics, Primary care clinics, AOD’s, and supervisory staff)
- Coordinate efforts and information relevant to patient care and services (accessing military records, medical records, utilizing seven systems used by Enrollment & Eligibility administrative office)
- Collect and assembles data from multiple sources; access military records to enroll veterans into healthcare; maintaining HIPAA protocol
- Released the remains of late veterans from the morgue at Audie L. Murphy Veteran’s Memorial Hospital, deactivated the decedent’s records, documented patient’s death details into the records system, advised grieving families on the next steps, and conducted weekly/monthly death reports for all inpatient and outpatient deaths
- Managed Decedent Affairs and Veterans Health Identification Card programs, effectively; maintained databases including CPRS, VISN reports, Decedent Affairs tracker, and daily Test and Deceased data sent from the Chief of the Health Administration Service
- Operated seven systems: VHIC, Veterans Enrollment System, Veterans Identification System, Computerized Patient Record System, IDM (I.D. verification software), Vista, VSE Gui Scheduling System
- Created templates for informative flyers used by the Enrollment and Eligibility office (as well as other administrative offices) to further educate veterans on healthcare benefits and available resources; coordinated with Patient Experience Officer and Public Affairs office for authorization
- Assign patients to primary care providers, schedule initial primary care appointments, and enter lab orders, coordinate with supervisors and funeral homes to assign death certificates to providers
- Promptly answer eligibility question emails from all departments within the VA; initiate Decedent Affairs email to communicate with doctors, nurses, funeral homes, and medical examiners
- Led process improvement projects for new employees during their training periods; created a directory for new employees for continuity in the section and reduced orientation period for new employees
- In the absence of the supervisor, helped maintain and manage workflow of office; coordinated for supervisor on important occasion regarding an equipment malfunction in the morgue
- Counsel/brief veterans on how to file claims, paperwork, and direct them to necessary department to ensure the documents are received in a timely fashion
- Provided services at Audie L. Murphy Memorial Hospital, VISN 17 to support veteran care
- Supervisor: Anna Dyer ; Contact information: (210) 617-5300 ext. 17927
Education
Bachelor of Science - Agricultural Leadership and Development, Public Health
Texas A&M University
College Station, Texas05.2022
Skills
- Client Communication
- Financial Data Entry
- Account Reconciliation
- Estate Accounting
- Staff Development
- Financial Documentation
- Leadership Experience
- Accounts Management
- Financial Scheduling
- Client Appointments
- Financial Inventory
- Team Collaboration
- Accounting
- Financial Projects
- Computer proficiency
- Detail-oriented
- Data analysis
- Executive Reporting
Accomplishments
• Selected for research project by Texas A&M University’s Director of the Program on Environment and Sustainability, Dr. Virender Sharma (paid study)
• Placed into a research project looking at critical thinking components by Dr. Barry Boyd, Associate Professor: College of Agriculture and Life Sciences, Texas A&M University
• Apart of a process-improvement committee at the NOCO VA; recognized by Associate Director for delivering excellent customer service
• Placed into a research project looking at critical thinking components by Dr. Barry Boyd, Associate Professor: College of Agriculture and Life Sciences, Texas A&M University
• Apart of a process-improvement committee at the NOCO VA; recognized by Associate Director for delivering excellent customer service
Computer Software
- Computerized Patient Record System, expert
- ICBWeb Enterprise, proficient
- Identity Management Toolkit (IDM), expert
- ISS VA, Onboarding VISN 19
- QuickBooks, intermediate
- Veterans Information Solution, expert
- Veterans Enrollment System, expert
- Veterans Health Identification Card, expert
- Vista R-2, expert
- Vista Scheduling GUI STX, expert
- Microsoft PowerPoint, expert
- Microsoft Excel, expert
- Microsoft Word, expert
- IMovie, expert
Honors And Awards
Phi Theta Kappa, 12/01/18, 05/01/19, Inducted into the Chapter by merit due to a high GPA (above 3.5)
Volunteer Work And Community Involvement
- Cantu’s Summer Tennis Camp, 06/01/21, 06/01/22, Taught tennis to children (ages 6-18); conducted footwork drills; implemented drill exercises; in charge of creating a roster for all camp participants; human relations point of contact for parents/children with disputes toward staff.
- Catholic Student Association, 01/01/20, 05/01/20, Social Chair; attended weekly meetings; planned and supported team-building activities; assisted in coordinating the annual volunteer event (Big Event).
- Student Government Association at Blinn College, 08/01/18, 04/01/19, Historian and Head of the Social Media Committee; organized meetings for association, and recorded minutes for assemblies, captured photographs of team in action and ran social media accounts; advertised our ideas and upcoming activities school-wide with program brochures; supported leadership in strategic intent and directional focus, facilitated large meetings and events.
Professional Associations
Texas A&M University San Antonio A&M Club, 2022
Special Hiring Authority
- Superior Academic Achievement
- Schedule A
Federal Experience
Yes, Federal Government
Clearance
None
References
- Jeremy Hannegan, Social Worker, 571-268-9228, jeremy.hannegan@va.gov
- Ariel Huston, Supervisor, 307-778-7319, ariel.huston@va.gov
- Karen Merry, Nurse, 210-996-8945, Karen.merry@va.gov
Training
- Registered Yoga Teacher, 08/01/17, 08/01/18, Taught beginner’s yoga at a local gym, 24/7 Health and Fitness. Expanded on Whole Health knowledge by practicing Yoga; earned certification (200 hours).
- Health Eligibility Center Training, 12/06/22, 05/15/25, Learned the intricacies involved with enrolling veterans in healthcare. Exercised the directives needed to understand the enrollment process, and the various eligibility factors Health Benefits Advisors use to better assist each veteran that applies for healthcare benefits at the VA. Customer service etiquette, process to minimize catastrophic edits, eliminate veteran dissatisfaction, and lower organizational issues within the Health Administration Service (key components of training).
- Privacy and Safety Awareness Training, 10/01/22, Learned the process for conducting privacy procedures while working with patients; gained knowledge on the Freedom of Information Act. Demonstrated privacy knowledge and passed P&SA exam.
- Certified Lean Six Sigma White-belt, 05/01/23, Certified White-belt in the Lean Six Sigma problem-solving/leadership training. Training included hands-on troubleshooting process failure, how to improve processes, and where to review policy and procedures. The certification was authorized by the VISN 17-South Texas Veterans Healthcare System training coordinators.
- Green belt LSS in-process
Research
- Texas A&M University, 08/01/21, 05/01/22, Research Assistant, Analyzed sample-set of twenty essays to search for ethical theories utilized, and explained; collected data on signs of critical thinking in sample sets of previous student essays; aided Dr. Boyd in drafting research article data results; pending co-contributor for an academic research paper for the course Applied Ethics in Leadership.
- Texas A&M University, 03/01/22, 05/01/22, Research Assistant, Worked under Dr. Virender Sharma, an environmental chemist, who works in the School of Public Health; proficient in using High Performance Liquid Chromatography (HPLC) and other high-tech lab software in the chemistry lab that is applicable to environmental research; examined pharmaceuticals interacting with chromium-3, hydrogen peroxide and a phosphate buffer; conducted research delegated by Dr. Sharma.
Personal Information
Citizenship: Yes
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2025 - 12.2025
Bookeeper
CKB Services Inc.
10.2024 - Current
Rental Manager/Supervisor
Corwin Toyota of Boulder
04.2024 - 12.2024
Supervisor/Department Head
Hilton Grand Vacations
10.2023 - 04.2024
Medical Support Assistant/Health Benefits Advisor
Department of Veterans Affairs
08.2022 - 10.2023
Bachelor of Science - Agricultural Leadership and Development, Public Health
Texas A&M University