Abigail Camarena

• Provide clinical and administrative support in a fast-paced urgent care center serving 40+ patients daily.

• Perform triage, vitals, injections, and specimen collection with accuracy and professionalism.

• Assist physicians and nurses during exams and minor procedures, ensuring patient safety and comfort.

• Maintain exam room readiness and strict infection control compliance, supporting high-quality patient care.

• Deliver empathetic, patient-centered service while upholding HIPAA and confidentiality standards.

• Streamlined patient intake workflows, reducing wait times and improving overall patient satisfaction scores.

• Collaborate with the clinical team to coordinate treatment plans, enhancing communication and patient outcomes.

• Maintain accurate and detailed patient documentation, supporting efficient follow-up and continuity of care.

• Monitor and report patient vitals and changes, enabling timely interventions and positive outcomes.

• Cultivate a welcoming and supportive atmosphere, fostering trust and comfort throughout the patient’s visit.

• Delivered essential administrative and contract support, ensuring accuracy and compliance across all benefit documentation.
• Reviewed, prepared, and entered data for new and existing business while adhering to strict policy and regulatory guidelines.
• Coordinated benefit and eligibility information across multiple systems, improving data accuracy and workflow efficiency.
• Identified and resolved case discrepancies, recommending process enhancements that improved turnaround times.
• Verified incoming applications for completeness and accuracy, escalating missing information promptly to minimize delays.
• Maintained detailed, error-free records while managing high-volume data entry with a consistent typing speed of 40+ WPM.
• Provided professional and timely support through Cigna’s customer management systems, resolving client inquiries effectively.
• Collaborated with cross-functional teams to address complex client issues, ensuring positive outcomes and client satisfaction.
• Utilized medical terminology knowledge to improve accuracy and understanding in benefit verification processes.
• Achieved or exceeded daily performance and quality goals, demonstrating reliability, adaptability, and initiative in a remote setting.

• Supported physicians in clinical and surgical procedures, maintaining sterile technique and ensuring patient comfort throughout.
• Managed patient records and documentation of medical histories, treatments, and test results in compliance with HIPAA standards.
• Prepared and sanitized exam rooms before each visit, ensuring a clean, organized, and fully stocked workspace.
• Took and recorded vital signs with precision, supporting accurate diagnoses and timely treatment decisions.
• Administered medications under physician supervision, following dosage guidelines and monitoring patient responses.
• Coordinated medical supply inventory, placing timely orders to prevent shortages and maintain operational readiness.
• Provided compassionate, professional service by addressing patient questions and concerns promptly.
• Trained and mentored new medical assistants on back-office procedures, clinical workflows, and patient interaction standards.
• Maintained accurate, updated records in the EHR system, ensuring seamless continuity of care.
• Monitored and documented patient reactions to treatment, alerting physicians to changes or concerns immediately.
• Upheld infection control and safety protocols, contributing to a clean, compliant, and efficient clinic environment.

• Welcomed and assisted patients with compassion, creating a professional and supportive environment from check-in to check-out.
• Conducted intake and registration, verifying insurance, updating records, scheduling appointments, and managing calls with accuracy and empathy.
• Prepared and maintained exam rooms, ensuring cleanliness, organization, and full readiness for each visit.
• Measured and documented vital signs, medications, allergies, and medical histories, supporting safe and efficient provider assessments.
• Performed laboratory testing and specimen collection, including urinalysis, STI testing, pregnancy testing, and blood draws, ensuring accuracy and proper labeling.
• Administered injections and medications per provider orders, adhering to clinical safety and dosage protocols.
• Supported healthcare providers during procedures and exams, anticipating needs and ensuring patient comfort and safety.
• Sterilized and maintained medical instruments and lab equipment, ensuring compliance with infection control and OSHA standards.
• Processed patient billing and coding through NextGen EMR, maintaining timely, accurate claim submission and payment collection.
• Handled co-payments and financial transactions with professionalism and attention to detail.
• Maintained full compliance with HIPAA and clinic confidentiality protocols, safeguarding sensitive patient information at all times.