Abigail Camorlinga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
FEP Customer Service Representative II
Premera
07.2023 - Current
- Accountable for inbound and outbound calls phone-based customer service in the course of providing first call and email resolution, as well as caller education, through clear and accurate exchange of information
- Follow up, resolve, and document issues
- Route inquires needing further investigation to the appropriate department and conduct routine research as needed
- Follow up on pended items and route incoming paperwork to the correct departments for completion
- Work with highly sensitive information while maintaining Personal Protected Information (PI) requirements
- Other duties as assigned.
Central Scheduling Rep II
Kadlec Central Scheduling
05.2018 - 07.2023
- Accurately enter patient information/data
- Handle high call volumes while answering phone in less than 30 seconds
- Schedule patients for a variety of appointments and verify safety measures are met for each appointment
- Work with departments/authorization to not delay patient care and send out appropriate message
- Improve patient satisfaction, work in a fast-setting while being able to maintain accuracy and focus
- Reduce and solve errors/issues
- Creating estimates & collecting payments
- Telecommute position
- Adapted quickly to unexpected changes in staffing or workload levels, ensuring minimal disruption to daily operations.
- Supported management in meeting project deadlines through effective coordination of resources and time-sensitive tasks.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
Phone reception
Tri-City Orthopedics
06.2017 - 01.2018
- Direct incoming calls to appropriate destination
- Medical records and scanning
- Handle incoming referrals
- Sending urgent emails to appropriate personnel
- Scheduling appointments and verify insurances.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Receptionist/HUC
Tri-cities Community Health
04.2015 - 06.2017
- Verifying insurances
- Collected on delinquent accounts
- Receiving and processing transactions/balancing
- Cross trained in all depts; Medical clinic/Dental clinic/Phone room/Specialty Clinics/Urgent care/Medical Records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Shift Leader Manager
Dairy Queen Grill & Chill
05.2010 - 04.2015
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
Education
Lucas Marc Academy
01.2012
Southridge High School
06.2011
Skills
- Dedicated to helping others, people person, sensitive and responsive to their needs
- Self-motivated and dependable, capable of handling a variety of tasks
- Capable of working independently or as a cooperative "team" member
- Adaptable to new situations; willingness to learn more
- Bilingual-Fluent in English and Spanish
- Computer Skills: Word, PowerPoint, and Excel
- I have my own reliable transportation as well as a valid Washington state driver's license
- Familiar with TEAMS and SharePoint
Languages
Spanish
Native or Bilingual
Timeline
FEP Customer Service Representative II
Premera
07.2023 - Current
Central Scheduling Rep II
Kadlec Central Scheduling
05.2018 - 07.2023
Phone reception
Tri-City Orthopedics
06.2017 - 01.2018
Receptionist/HUC
Tri-cities Community Health
04.2015 - 06.2017
Shift Leader Manager
Dairy Queen Grill & Chill
05.2010 - 04.2015
Lucas Marc Academy
Southridge High School