Nicole Troiano
Souderton,PA
Summary
Knowledgeable and dedicated hands-on client support professional with extensive experience in the health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Dasher
DoorDash
09.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Delivered orders while complying with DoorDash’s customer service and food hygiene policies
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Home Health Aide
Bayada Pediatrics Home Care
08.2017 - 03.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Developed individual care plans for clients based on specific needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Trained new staff members on best practices for home health care.
CNA
Peter Becker Community
08.2009 - 01.2020
- Delivered high-quality care to 9-10 patients at a time in a hospital setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, and documenting vital signs.
- Answered constant flow of patient calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved concerns and complaints of patients and their families with empathy on a daily basis.
Education
Bachelor of Science - Communication Sciences And Disorders
Pennsylvania State University
University Park, PA05.2016
High School Diploma -
Lansdale Catholic High School
Lansdale, PA05.2011
No Degree - Certified Nurse Aide Certification
Peter Becker Community Education Center
Harleysville, PA2009
Skills
- Knowledge and practical use of medical terminology, Anatomy,Physiology, & Pathology
- Utilizing Microsoft Office, Electronic Health Records(EHR), and related software
- Proficiency in medical law & ethics, including in OSHA and HIPAA regulations
- Quick Decision making and responding to emergencies
Capable of working with and completing data entry, and maintenance of patient records, medical office procedures
- Patience, Tolerance, and Reliability
- Safety awareness
- Dedicated to helping others; people person, sensitive and responsive to peoples' needs
- Self-motivated and dependable; capable of multi-tasking; adaptable to all situations
- CPR/AED- National Certification by American Heart Association
Timeline
Dasher
DoorDash
09.2023 - Current
Home Health Aide
Bayada Pediatrics Home Care
08.2017 - 03.2023
CNA
Peter Becker Community
08.2009 - 01.2020
Bachelor of Science - Communication Sciences And Disorders
Pennsylvania State University
High School Diploma -
Lansdale Catholic High School
No Degree - Certified Nurse Aide Certification
Peter Becker Community Education Center
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