Abigail Cano B
Dallas,TX
Summary
Current student looking to join the workforce to gain real- world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the vacant role I'm applying for at your company. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Manager Trainee
Little Caesars
08.2020 - 04.2023
- Coordinated the design and implementation of new systems
- Established protocols for tracking customer feedback and resolving issues promptly
- Created innovative strategies to increase customer satisfaction and loyalty
- Cultivated a workplace culture that encouraged collaboration and teamwork
- Coordinated meetings between departments to enhance communication flow
- Managed customer complaints and inquiries.
- Assisted in the recruitment and selection process.
- Analyzed financial data to identify areas of improvement
- Demonstrated leadership ability by training new employees in company policies and procedures
- Analyzed financial data to identify areas of improvement for efficiency gains
- Managed daily operations including scheduling, budgeting, and performance monitoring
- Provided technical support as needed during system upgrades or maintenance
- Collaborated with cross-functional teams to develop solutions for complex problems
- Recognized potential risks associated with projects and took corrective action accordingly
- Maintained accurate records of progress and results for review by management team
- Resolved conflicts between staff members.
- Ensured compliance with safety regulations and established policies
- Developed strong organizational and problem- solving skills while managing multiple projects simultaneously
- Led weekly team meetings to discuss objectives, goals, and expectations.
Bartender Server
CN Catering
07.2020 - 01.2022
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Continuously monitored tables for any additional requests or assistance needed by guests
- Adhered to all established policies and procedures related to serving alcohol responsibly
- Prepared tables for guests by setting out linens and silverware
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Managed closing duties such as counting money and cleaning
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Implemented and managed Active Directory users and groups, DNS, DHCP services on the server side
- Proven expertise in troubleshooting server hardware, software, network, and storage issues
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Assisted with training of new staff members.
- Attended company and restaurant trainings and meetings to improve serving skills.
Waitress
Mariscos La Marea
02.2017 - 05.2020
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Documented server configurations and changes in accordance with established change control procedures
- Used focus and memorization skills to keep track of tables and remember orders
- Demonstrated ability to interact with customers in a friendly and professional manner
- Kept bar organized and clean during busy hours.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Trained and mentored new team members in proper bar operations
- Prepared alcoholic beverages promptly according to recipes or customer specifications
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Checked customer identification to verify age requirements for alcohol purchases
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Crafted specialty cocktails according to customer specifications
- Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar
- Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers
- Assessed bar inventory and completed requisition sheets to restock supplies
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Operated point-of-sale system accurately for processing payments from customers
- Took beverage orders from guests and delivered drinks within reasonable time frames
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Developed strong working relationships with customers and staff
- Utilized strong salesmanship skills to upsell drinks and appetizers
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
- Checked customer identification to verify age requirements for alcohol purchases
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Greeted and escorted guests to tables, fostering warm welcome
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Engaged in suggestive selling techniques when taking orders from guests
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Trained new employees on restaurant policies.
Education
MA -
The College Of Health Care Professions
8585 N, N-300, Dallas, TXSkills
- SKILLS
- Cash Register Operations
- Financial Management
- Marketing Promotions
- Team Leadership
- Operational Efficiency
- Regulations Compliance
- Financial Records Analysis
- Customer Inquiries
- Superb Time Management
- Disciplinary Action
- Staff Development
- Trainee Evaluations
- Sales Strategies
- Staffing Requirements
- Manager Coaching and Training
- Business Development
- Inventory Control Processes
- Staff Management
- Store Layouts
- Customer Relationship Management
- Supervisory Abilities
- Customer Relations
- Skilled at Maintaining Records
- Staff Supervision
Languages
Spanish
Native or Bilingual
Timeline
Manager Trainee
Little Caesars
08.2020 - 04.2023
Bartender Server
CN Catering
07.2020 - 01.2022
Waitress
Mariscos La Marea
02.2017 - 05.2020
MA -
The College Of Health Care Professions