Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brittany Nelson

Columbia,MS

Summary

Public policy and administration master's graduate with research, data collection, and process management expertise. Proven ability to drive productivity, increase morale, and boost positive feedback year-over-year. Seeking to apply my skills and knowledge to a dynamic organization and expand my professional experience.

Overview

7
7
years of professional experience

Work History

Manager Trainee

Tower Loan
10.2023 - Current
  • Collaborated with experienced managers to learn effective branch management, customer service excellence, and team leadership
  • Assisted in the daily operations of the branch, including processing loans, managing customer accounts, and ensuring policy compliance
  • Delivered outstanding customer service by addressing inquiries, resolving issues, and fostering positive customer relationships
  • Supported branch management in supervising and mentoring office staff, contributing to a productive work environment.

Graduate Research Assistant

John C. Stennis Institute of Government & Community Development
01.2023 - 05.2023
  • Coordinated and implemented effective statewide data collection processes, which resulted in a 50% increase in the survey response rate
  • Analyzed critical research data to create statewide budget & financial recommendations that reduced unnecessary spending to generate a 9% increase in MS government savings
  • Developed and defined standard operating procedures to enhance data collection, analysis, and research resulting in increased staff productivity and reduced wasted time
  • Guided students through basic orientation of services and consultants, enhancing their experience
  • Overlooked orientation of new employees for smooth transitioning to the company and familiarizing employees to the company's policy.

Office Assistant

Department of English at Mississippi State University
08.2021 - 12.2022
  • Led and managed the student writing center's daily operations and organizational efforts to increase student and staff morale, which increased positive feedback on writing center satisfaction YOY by 25%
  • Served as a liaison to support consultants and tutors by facilitating and organizing meetings between students to improve scheduling accuracy and efficiency
  • Provided software expertise to students and staff as a subject matter expert, decreasing software output errors
  • Initiated conversations to determine students' needs
  • Interacted face-to-face to facilitate students with opening accounts, making offers, answering questions, orchestrating the successful opening of new accounts, and skillfully overcoming obstacles
  • Independently managed daily onboarding tasks, ensuring smooth transitions for students and staff
  • Interacted with students to promote our values and services.

Intern

Marion County Courthouse Circuit Clerk's Office
06.2017 - 08.2017
  • Assisted the court with the critical jury selection process for an upcoming murder trial
  • Updated and maintained accurate criminal and civil case records while gaining valuable experience as a paralegal
  • Obtained practical knowledge of courtroom procedures and observed lawyers presenting and arguing cases, resulting in mentorship from experienced attorneys
  • Performed clerical duties to schedule, guide, and inform jurors of day-to-day interactions.

Education

Master of Public Policy and Administration -

Mississippi State University
05.2023

Bachelor of Arts in Political Science -

Mississippi State University
04.2021

Skills

  • Data Entry

  • Advanced Microsoft Office Suite Skills (Word, Excel, and PowerPoint)

  • Excellent Oral and Written Communication Skills

  • Interpersonal Skills

  • Extensive Research Skills

  • Process & Project Management Skills

  • Strong problem-solving abilities

  • Detail-oriented and Organized

  • Thrives in fast-paced environments

  • Data Analysis and Visualization

  • Statistical Tool (SPSS)

  • Trend Analysis

Websites

Timeline

Manager Trainee

Tower Loan
10.2023 - Current

Graduate Research Assistant

John C. Stennis Institute of Government & Community Development
01.2023 - 05.2023

Office Assistant

Department of English at Mississippi State University
08.2021 - 12.2022

Intern

Marion County Courthouse Circuit Clerk's Office
06.2017 - 08.2017

Master of Public Policy and Administration -

Mississippi State University

Bachelor of Arts in Political Science -

Mississippi State University

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Brittany Nelson