James McCants
Middle River,MD
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Exceptional communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
Work History
Manager Trainee
Hertz Car Rental
04.2021 - 07.2024
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Explained services and products to customers in friendly and engaging way.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Managed and mentored team of 2 employees.
Account Manager
Aaron's
01.2019 - 04.2021
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Shift Supervisor
CVS Pharmacy
01.2017 - 01.2019
- Completed store opening and closing procedures
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures.
- Provided support to employees during challenging situations.
Education
High School Diploma -
Charter High School For Architecture And Design
Philadelphia, PA06.2016
Skills
- Excel
- Customer service focus
- Decision-making capabilities
- Troubleshooting
- Communication
- Spreadsheets
- Microsoft Word
- English
- Customer Relations
- Technical Support
- Customer Support
- Data Entry
- Call Center Customer Service
- Appointment Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 3 staff members.
Quote
Business has only two functions – marketing and innovation.
Peter Drucker
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offPersonal development programsPaid sick leaveHealthcare benefitsTimeline
Manager Trainee
Hertz Car Rental
04.2021 - 07.2024
Account Manager
Aaron's
01.2019 - 04.2021
Shift Supervisor
CVS Pharmacy
01.2017 - 01.2019
High School Diploma -
Charter High School For Architecture And Design