Emilia Hernandez
Charlotte,NC
Summary
Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of retail market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style.
Overview
5
5
years of professional experience
Work History
Manager Trainee
Enterprise Rent-A-Car
10.2022 - Current
- Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions to ensure customer satisfaction
- Achieves sales goals by upselling products and services to customers
- Reviews financial accounts for accuracy and resolved discrepancies.
- Coordinates scheduling of reservations, ensuring efficient allocation of resources
- Manages over 50 customer calls per day by providing prompt and professional assistance to address customer inquires or concerns
Key Holding Sales Leader, Apparel
Dick’s Sporting Goods
10.2018 - 09.2022
- Promote company's brand and cultivated new relationships by delivering expert presentations.
- Develop multiple sales strategies to address range of project and customer types.
- Manager of team of 10+ associates while also leading entire sales floor to exceed quarterly sales
- Mentoring and training sales associates and developing new team members into well rounded associates
- Anticipate customer needs and provide them with high quality service while upholding brand standards and values to customer satisfaction
- Collaborate with senior management in weekly meetings to develop and implement strategic sales and marketing plans.
- Acquire and maintain full knowledge of product aspects to better serve customers' needs.
Patient Services Coordinator Intern
Lupus Foundation of America, NC
01.2019 - 05.2019
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Organized and maintained over 75 patients and information with proper classification and filing systems
- Answered numerous telephone calls to field inquiries and developed strong interaction and communication skills resulting from participating in staff meetings and collaborating with individuals regarding special events and concerns.
- Generated interest for new and upcoming events by managing social media accounts.
- Investigated and resolved patient issues to encourage positive experience during patient visit.
Education
Master’s of Science - Management
University of North Carolina At Charlotte
Charlotte, NC05.2020
Bachelor’s - Communications
University of North Carolina At Charlotte
Charlotte, NC05.2019
Skills
- Sales Team Leadership expert
- Excellent Customer Service
- Efficient and Detail-Oriented
- Team Collaboration
- Conflict Resolution
- Word and Excel proficient
Timeline
Manager Trainee
Enterprise Rent-A-Car
10.2022 - Current
Patient Services Coordinator Intern
Lupus Foundation of America, NC
01.2019 - 05.2019
Key Holding Sales Leader, Apparel
Dick’s Sporting Goods
10.2018 - 09.2022
Master’s of Science - Management
University of North Carolina At Charlotte
Bachelor’s - Communications
University of North Carolina At Charlotte
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