Andrew P. Dixon
Alexandria,VA
Summary
Over the course of my career, I have worked in both financial and technical positions. I have accounting experience stemming from quality assurance, G/L, account management, reconciliation, compliance, and financial processes. My technical background includes hardware maintenance/upgrade/repair, end-user support, software installation, network administration, etc. Currently, I am working on mastering Perl.
A versatile professional with a strong foundation in financial management and customer service. Proven track record in enhancing branch profitability and delivering exceptional customer experiences through effective communication and problem-solving.
Overview
23
23
years of professional experience
Work History
Manager Trainee
HERTZ
Falls Church, VA
12.2024 - 06.2025
- Facilitated achievement of location sales goals and enhanced customer service experience.
- Coordinated sales and operations across departments to optimize performance.
- Applied financial management skills to enhance branch profitability
- Executed effective multitasking in fast-paced environment to meet operational demands.
Rental Sales Agent
Sixt Rental Car
Arlington, VA
04.2023 - 11.2023
- Prepared rental agreements while advising and up-selling vehicles and optional extras based on customer needs
- Delivered exceptional customer service in all interactions, enhancing customer satisfaction
- Meet all sales and service standards
- Executed administrative tasks, including daily lists, to support branch operations
- Complete administrative tasks including daily lists to assist the branch
- Assisted branch with returning and turnaround of vehicles
- Performed various job duties to support business operations
Flex Rep
Hertz
Arlington, VA
09.2021 - 11.2022
- Maximized revenue opportunities by actively offering products and services and effectively addressing customer objections
- Delivered world-class customer service and sales support to enhance customer satisfaction
- Shuttled customers between locations to enhance service efficiency.
- Prepared vehicles for customer pick-up by cleaning, assessing damage, fueling, and refilling all fluidss
- Managed exit gate operations and facilitated instant vehicle returns.
Mobile expert
Boost Mobile
NE, DC
04.2021 - 10.2021
- Answered customer inquiries to provide accurate information and enhance customer satisfaction
- Collaborated with management teams to ensure alignment on product knowledge and service updates
- Interacted with clients to build rapport and address their needs in a friendly and professional manner while actively listening to their concerns
- Collaborate with management teams to stay updated on new products, services, and policies
Mobile export
Sprint /T-mobile
Alexandria, VA
03.2020 - 04.2021
Sales Associate
Advance Auto Parts
Alexandria, VA
10.2019 - 06.2020
Return Agent
Avis Budget
Arlington, VA
09.2018 - 04.2020
- Directed customers returning rental cars, ensuring smooth and safe traffic flow
- Assisted customers in removing valuables from rental vehicles, enhancing customer satisfaction
- Expediting the conclusion of the vehicle rental experience
Loss Prevention Agent
Ross
Alexandria, VA
04.2018 - 04.2019
- Provided visible presence at store entrances/exits, mitigating theft and fraud while ensuring safety for associates and customers
- Partnered with store leadership to enforce compliance with Loss Prevention directives and minimize operational shortage, aligning with company values and Loss Prevention Key Objectives
- Monitored store premises to prevent theft and ensure safety.
- Conducted surveillance using video systems to identify suspicious activities.
- Collaborated with store management to develop loss prevention strategies.
Sales Associate
Gap
Alexandria, VA
08.2017 - 03.2018
- Supported the management team to perform functional tasks; guided work to maintain a positive store environment.
- Mentored associates to enhance service behaviors and execution of tasks in specific areas of expertise
- Contributed to high performing team, consistently delivering best-in-class customer experience
Server
Buffalo Wild Wings
Arlington, VA
05.2017 - 12.2017
- Take customers' food and drink orders
- Ensure that all orders are accurate and brought to each table in a timely manner
- Suggest appetizers and meals to customers based on the menu and specials
- Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
- Confirm orders with the chefs and bartenders whenever a clarification is requested
- Assist with setting tables and rearranging tables to accommodate larger parties
Sales Associate
Tjmaxx
Alexandria, VA
11.2017 - 11.2017
Crew member
HMS Host
Ft.Lauderdale, Fl
10.2015 - 04.2016
- Airport hospitality with world class customer service and food prepping/cooking
Server
Bertucci's
Alexandria, VA
06.2014 - 02.2015
- Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items garnishes ingredients and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales
- Promptly served all food courses and alcoholic beverages to guests
ULZ Specialist/Operations Representative
Bank of America
Atlanta, GA
08.2009 - 03.2014
- Consultant to fifty financial associates on proper operations tasks including banking deposits and balancing
- Approve adjustments made on any financial transaction on client accounts
- Verify personal account information for security purposes on written checks in order to ensure payment accountability
- Reconcile bank statements: prepare/add journal entries, income statement, balance sheet and other monthly reports
- Prepare and mail deposit correction notices to the proper channels after reviewing and recognizing monetary discrepancies
- Resolve invoice discrepancies
Externship: Business Analyst
Bank of America
Atlanta, GA
06.2011 - 06.2011
- Served under the Sr. Business Analyst in daily operations which included intense learning of quantitative analysis procedures
- Conducted mapping and tracing of financial data transferred between systems to develop complex solutions to given issues
- Oversaw key aspects of the branches financial operations including the level of productivity in multiple business functions
- Analyzed the statistical data from financial reports on a daily basis and corresponded all key findings to senior management
Cash Analyst
Merrill Lynch PRG
Atlanta, GA
06.2008 - 05.2009
- Assisted in the Bank of Merger by transferring account information and account balance
- Manage and secure relocation of investments amounting to thirty million dollars during the merger
- Preparing AIM investments by deducting funds from different accounts
- Calculated and prepared the monthly shareholders consolidation reports
- Reviewed data for retirement accounts, posting payments, and notifying departments of incoming wires
Trust Accountant
Reliance Trust Company
Atlanta, GA
02.2008 - 05.2008
- Reconcile and manage trust accounts for clients
- Collaborated with fund managers, transfer agency, and other third party members in order to identify and resolve issues
- Adhere properly to all service level agreements (SLA) during account transactions and maintenance for assigned accounts
- Maintain the general ledger for multiple accounts on a daily basis
Team Member
Gator Sports Shop/University of Florida
Gainesville, FL
01.2002 - 01.2005
- Sales/Customer Service
- Hardware acquisition and configuration
- Resource (hardware and personnel) allocation
- Troubleshooting/repair of user's computer systems
- Resolution of all (hardware, software, application usage, etc.) technology issues experienced by staff
Education
Network Specialist Program -
Dekalb Technical College
Dekalb, GAB.A. - Economics
University of Florida
Gainesville, FLSkills
- A
- Net
- Perl
- Unix/Linux bash shell scripting
- Java
- Windows Troubleshooting
- SQL
- Microsoft Office Suite
- Power Point
- Excel
- ACH Wires
- SAP
- Compliance
- Customer Service
- Business Operations
- Knowledge Management
- Data Analytics
- Cash Management
Work Study Experience
Gator Sports Shop/University of Florida, Gainesville, FL, 2002, 2005, Team Member, Sales/Customer Service, Hardware acquisition and configuration, Resource (hardware and personnel) allocation, Troubleshooting/repair of user's computer systems, Resolution of all (hardware, software, application usage, etc.) technology issues experienced by staff
Summary Of Experience
Gator Sports Shop/University of Florida, Gainesville, FL, 2002, 2005, Team Member, Sales/Customer Service, Hardware acquisition and configuration, Resource (hardware and personnel) allocation, Troubleshooting/repair of user's computer systems, Resolution of all (hardware, software, application usage, etc.) technology issues experienced by staff
Timeline
Manager Trainee
HERTZ
12.2024 - 06.2025
Rental Sales Agent
Sixt Rental Car
04.2023 - 11.2023
Flex Rep
Hertz
09.2021 - 11.2022
Mobile expert
Boost Mobile
04.2021 - 10.2021
Mobile export
Sprint /T-mobile
03.2020 - 04.2021
Sales Associate
Advance Auto Parts
10.2019 - 06.2020
Return Agent
Avis Budget
09.2018 - 04.2020
Loss Prevention Agent
Ross
04.2018 - 04.2019
Sales Associate
Tjmaxx
11.2017 - 11.2017
Sales Associate
Gap
08.2017 - 03.2018
Server
Buffalo Wild Wings
05.2017 - 12.2017
Crew member
HMS Host
10.2015 - 04.2016
Server
Bertucci's
06.2014 - 02.2015
Externship: Business Analyst
Bank of America
06.2011 - 06.2011
ULZ Specialist/Operations Representative
Bank of America
08.2009 - 03.2014
Cash Analyst
Merrill Lynch PRG
06.2008 - 05.2009
Trust Accountant
Reliance Trust Company
02.2008 - 05.2008
Team Member
Gator Sports Shop/University of Florida
01.2002 - 01.2005
Network Specialist Program -
Dekalb Technical College
B.A. - Economics
University of Florida