Abigail (Caracol) Haley
Seattle
Summary
Engaging HR Business Partner at Redfin, adept at aligning performance management and employee relations with business goals. Proven track record in project management and effective communication, driving initiatives that support agent success. Skilled in benefits administration, fostering a diverse and inclusive environment while advocating for employee needs.
Overview
6
6
years of professional experience
Work History
HR BUSINESS PARTNER
REDFIN
Seattle
11.2025 - Current
- HR Business Partner supporting managers and directors of real estate agents, aligning people practices with business initiatives.
- Partners with managers and directors to provide guidance on performance management, employee relations, and application of company policies
- Supports alignment of people practices to business initiatives for real estate agents
- Delivers direct 1:1 support to agents for benefits, leaves of absence, pay, and employee relations matters
- Serves as an employee advocate by listening to concerns and supporting fair, consistent resolution in partnership with Employee Relations
- Communicates HR programs and benefits information, including support for annual open enrollment
ASSOCIATE HR BUSINESS PARTNER
REDFIN
Seattle
06.2025 - 11.2025
- Partnered with directors and managers to align goals with business priorities and provide guidance in ambiguous situations
- Supported employee relations investigations by drafting interview questions and partnering with ER specialists
- Conducted exit and new hire interviews and reported themes to HRBPs and Directors
- Supported merit, promotion, and performance processes for Agents and Listing Specialists
HR PROJECT SPECIALIST
REDFIN
Seattle
09.2022 - 06.2024
- Led HR projects end-to-end, coordinating cross-functional teams and creating project plans to document processes
- Acted as HRBP program manager by creating reports, simplifying promotion processes, and training team members on Workday and Zendesk
- Owned Redfin’s volunteer initiative, RISE; reported data to community partners and organized employee volunteer events
- Served as an HR consultant to People Team partners, designing and implementing more efficient processes
- Partnered with HRIS to create and improve reporting for HRBP and other People teams
HR OPERATIONS SPECIALIST
REDFIN
Seattle
08.2021 - 09.2022
- Managed multiple Zendesk ticket queues supporting HR Operations, HRBP teams, and Real Estate Operations payment inquiries
- Partnered with HRIS to implement efficient data-entry solutions and improve Workday reporting
- Processed employee data changes in Workday and prepared required documentation and memos
- Conducted monthly audits and reported employee data to departments and managers
- Supported HRBPs, recruiters, and benefits team with projects, unemployment hearings, ADP entries, Coupa invoice processing, and documentation maintenance
HUMAN RESOURCES GENERALIST
CARDNO INTERNATIONAL DEVELOPMENT
Arlington
06.2021 - 07.2021
- Updated and organized employee files; edited and extended contractor agreements
- Served as payroll administrator, processing biweekly payroll changes for 150 employees and contractors in Workday
- Managed onboarding including account setup, welcome communications, orientation, and benefits overview
- Continued recruitment coordinator responsibilities
RECRUITMENT COORDINATOR
CARDNO INTERNATIONAL DEVELOPMENT
Arlington
02.2020 - 06.2021
- Provided full-cycle recruitment support for home office and international hiring
- Maintained applicant tracking systems and presented recruitment trackers in weekly meetings
- Managed job advertising and background check processes
- Coordinated interviews across departments
Education
Bachelor of Science - Sociology and American Studies
OBERLIN COLLEGE
Oberlin, OHCertificate in Human Resource Management -
Duke University
Skills
- Performance management
- Employee relations
- Benefits administration
- Policy application
- Diversity and inclusion
- Conflict resolution
- Effective communication
- Project management
- Coaching leadership
- HRIS management
Volunteer Experience
03/21 - 07/21
ENGAGEMENT COORDINATOR, DEMOCRACYLAB
- Created, edited, and updated technical and marketing job descriptions, Improved volunteer onboarding processes and increased participation, Managed job postings on Volunteer Match and DemocracyLab website
03/19 - 12/19
VOLUNTEER COORDINATOR, ARCHITECTS WITHOUT BORDERS
- Managed volunteer onboarding, placement, and tracking, Collaborated with Executive Director to build sustainable engagement processes
06/17 -12/17
VOLUNTEER RECRUITER / TEACHER, STUDENTS UNITED FOR NEPAL
- Recruited and selected volunteers to teach in a Nepali school; taught English and social studies there
06/16 -08/16
ADMINISTRATIVE ASSISTANT, BELLEVUE DIVERSITY TEAM
- Provided administrative support including scheduling, data entry, and presentations
Timeline
HR BUSINESS PARTNER
REDFIN
11.2025 - Current
ASSOCIATE HR BUSINESS PARTNER
REDFIN
06.2025 - 11.2025
HR PROJECT SPECIALIST
REDFIN
09.2022 - 06.2024
HR OPERATIONS SPECIALIST
REDFIN
08.2021 - 09.2022
HUMAN RESOURCES GENERALIST
CARDNO INTERNATIONAL DEVELOPMENT
06.2021 - 07.2021
RECRUITMENT COORDINATOR
CARDNO INTERNATIONAL DEVELOPMENT
02.2020 - 06.2021
Bachelor of Science - Sociology and American Studies
OBERLIN COLLEGE
Certificate in Human Resource Management -
Duke University