Abigail Carter
Lawrenceburg,KY
Summary
Dynamic tour guide with a passion for engaging audiences at Four Roses Distillery. Expert in public speaking and customer service, I enhanced guest experiences through informative tours and merchandise promotion. Committed to continuous improvement, I trained new associates and fostered strong relationships, ensuring a memorable and safe environment for all visitors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tour Guide
Four Roses Distillery
Lawrenceburg, USA
11.2023 - 06.2025
- Delivered guided tours, presenting scripted information and answering questions.
- Collected and analyzed feedback from guests to continually improve tour quality and guest experience.
- Educated guests about Four Roses Distillery's history and heritage.
- Promoted merchandise sales by showcasing unique products during tours.
- Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
- Bartending.
- Being open to constantly learning and adapting.
- Conducted engaging tours highlighting distillation and aging processes of bourbon.
- Ensured compliance with all health and safety guidelines during tours to protect guests and staff.
Lowes Associate
Lowe's Home Improvement
Frankfort, USA
11.2021 - 11.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Trained new associates on store policies and operational procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Placed special orders or called other stores to find desired items.
- Provided customer service support for inquiries, complaints, and returns.
- Recommended, selected and located merchandise based on customer desires.
Team Member
Tractor Supply
Lawrenceburg, USA
04.2021 - 09.2021
- Assisted customers in locating products and answering questions.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of sales floor and storage areas.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Received, processed, and stocked merchandise in accordance with store policies.
- Upheld high standards of productivity and quality in operations.
Education
Trade school - Phlebotomy
KY Healthcare Traing
Lexington, KY03.2025
High school diploma -
Anderson County High School
Lawrenceburg, KY05.2021
Skills
- Basic life support
- Venipuncture techniques
- Patient care
- Problem solving
- Public speaking
- Safety procedures
- Customer service
- Tour planning
- Training and mentoring
- Sales
- Humor and wit
Certification
- CPR Certification
- BLS Certification
Timeline
Tour Guide
Four Roses Distillery
11.2023 - 06.2025
Lowes Associate
Lowe's Home Improvement
11.2021 - 11.2023
Team Member
Tractor Supply
04.2021 - 09.2021
Trade school - Phlebotomy
KY Healthcare Traing
High school diploma -
Anderson County High School
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