Abigail Castaneda

Account Manager in charge of maintaining and following up with Client Accounts.

• Customer Service- Making monthly Quality Control phone calls and site visits.
• Responsible for keeping log of Client Communications.
• Answering phone and passing along messages.
• Filing
• Training of Janitorial Crews, which included:

Detailed cleaning of Commercial offices and Residential homes

Dusting, wet wiping and sanitizing all horizontal surfaces

Cleaning and sanitizing all restrooms

Removal of trash

Boxing Trainer/ Personal Trainer/ Class Instructor

• Working with gloves and mitts to encourage speed, strength and overall well being. ∙
• Children and Adult Group Classes emphasizing on Cardiovascular activity.
• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Educated clients on importance of proper nutrition to reach fitness objectives.

• Provided customer service on accounts and resolved problems.
• Addressed and resolved customer complaints and answered subsequent customer service questions.
• Strengthened client relationships by providing exceptional customer service and support.
• Managed high call volume while maintaining exceptional customer service standards.

• Creating Attendance Logs( Word, Excel)
• Creating monthly Invoices Receiving Payments (Quick-Books)
• Contacting companies for request of Sponsorship for Children and young adult Boxers.
• Marketing - (Social Media, Telemarketing) to encourage the sell of gym memberships. ∙
• Interviewing and Training of Boxing Trainers and all other employees.
• Coordinated training and instruction of participants in basic boxing techniques and physical training regimens.

8 Professional Fights

4 wins

2 draws

2 losses