Chad Edgar
Aubrey,Tx
Summary
Customer service professional with extensive experience in emergency services, sales, and quality control. Known for strong teamwork, problem solving, and conflict resolution skills. A fast learner who adapts quickly and consistently meets deadlines while maintaining a high standard of service. Experienced in civil service, quality assurance, warranty management, and customer complaint resolution while ensuring positive outcomes for both customers and organizations.
Overview
29
29
years of professional experience
Work History
Quality Control Manager
Premier Fence and Outdoor
12.2022 - 03.2026
- I oversaw the handling Quality Control and customer complaints.
- I would oversee the proper and professional installation and review issues with installers and customers.
- This position took a very heavy position into teamwork, problem solving and customer service to mitigate and accomplish daily.
- I also assisted our sales manager in overseeing the automatic gates.
- Led quality assurance initiatives to enhance product compliance with industry standards.
- Developed and implemented quality control processes, improving operational efficiency across production lines.
- Trained and mentored staff on quality inspection techniques, fostering a culture of continuous improvement.
Training and Compliance Officer
Sacred Cross EMS
04.2014 - 05.2022
- Managed the training and compliance functions of the company.
- I also managed the protocol and supply ordering for the company.
- I managed all special events that the company handled from contracts, event mitigation, and resource analysis.
- Conducted regular audits to identify compliance gaps and recommend corrective actions.
- Trained staff on compliance protocols and best practices to promote a culture of accountability.
- Monitored industry trends and updates to proactively adjust compliance strategies as necessary.
Firefighter/Paramedic (FTO and Multiple Committee’s)
Flower Mound Fire Department
10.1996 - 10.2019
- My primary job was answering and responding to emergency and non-emergency calls of all kinds.
- I was one of the primary trainers for the department for new employees and newly upgraded certifications and positions. 22 years experience
- I was on multiple committees for new apparatus purchase, protocols, and assisting with writing policies and procedures.
- I assisted my Officer and Chief with daily and monthly training and scheduling of needed activities.
- Developed training programs for new firefighters, enhancing skill sets and adherence to safety protocols.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
AAS - Fire Service/Fire Officer
Collin County Community College
Plano, TX01.2002
Skills
- Strategic planning
- Strong work ethic
- Teamwork
- Customer service
Preventive actions
Customer satisfaction
Quality processes
Operational excellence
Quality metrics
Documentation control
Quality management systems
Auditing techniques
Product inspection
Quality control
Corrective actions
Performance evaluation
ISO standards
Operation Monitoring
Operational improvements
Budget preparation
Team support and oversight
Policy reinforcement
Strong work ethic
Teamwork
Customer service
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Quality control tests
Relationship building
Operational efficiency
Team building
Quality inspection
Goal setting
Professionalism
Data collection
Complex Problem-solving
Strategic planning
Timeline
Quality Control Manager
Premier Fence and Outdoor
12.2022 - 03.2026
Training and Compliance Officer
Sacred Cross EMS
04.2014 - 05.2022
Firefighter/Paramedic (FTO and Multiple Committee’s)
Flower Mound Fire Department
10.1996 - 10.2019
AAS - Fire Service/Fire Officer
Collin County Community College