Abigail Chang
Garden Grove,CA
Summary
Driven and adaptable professional seeking to launch a career in sales. Brings a strong desire to learn, a quick ability to grasp new concepts, and a passion for building client relationships and contributing to team success.
Overview
2
2
years of professional experience
Work History
Attractions/Guest Relations
Walt Disney Company
Anaheim, CA
01.2024 - 01.2025
- Learned/Taught features related to the company's app, promoting and recommending services tailored to specific concerns
- Resolved guest concerns promptly and professionally, ensuring a positive and memorable experience
- Leveraged deep product knowledge to match guest needs with appropriate services, enhancing guest satisfaction and maximizing sales opportunities
- Built rapport with diverse guests quickly and professionally, contributing to strong customer loyalty and positive brand perception
Hostess/Server
P.F. Chang's
Anaheim, CA
01.2023 - 01.2024
- Provided exceptional customer service in a high-volume, fast-paced restaurant building strong guest rapport and repeat business
- Demonstrated a strong phone etiquette, managing reservations, take-out orders, and customer concerns with professionalism and clarity
- Maintained a friendly and approachable demeanor, consistently creating positive first impressions and resolving issues calmly
- Developed a keen understanding of customer preferences and needs
Education
Business Marketing -
California State University, Fullerton
Fullerton, CA05.2027
Skills
- Exceptional customer service
- Guest relations
- Verbal communication
- Active listening
- Professional phone etiquette
- Issue resolution
- Multi-tasking
- Organization
- Personable
- Engaging
- Building rapport
- Fast learner
- Adaptability
Timeline
Attractions/Guest Relations
Walt Disney Company
01.2024 - 01.2025
Hostess/Server
P.F. Chang's
01.2023 - 01.2024
Business Marketing -
California State University, Fullerton
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
Jaedon Minniefield-FortierJaedon Minniefield-Fortier
Production Artisan at The Walt Disney Company/Disney Live EntertainmentProduction Artisan at The Walt Disney Company/Disney Live Entertainment
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney InstituteBusiness Affairs Director at The Walt Disney Company - Disney Institute
JOIANNA MCDUFFJOIANNA MCDUFF
Interior Designer/ Project Coordinator at Regency ContractorsInterior Designer/ Project Coordinator at Regency Contractors