Abigail Clark
Tampa,FL
Summary
Hospitality professional with over two years in luxury hotel operations and guest services. Delivered exceptional guest experiences and maintained accurate records while fostering strong client relationships. Collaborated across departments to enhance guest satisfaction and streamline operations.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Reservations and Revenue Coordinator
The Tampa EDITION
Tampa, FL
09.2021 - Current
- Manage monthly and annual suite performance, overseeing $4.3M in suite revenue and analyzing trends to support revenue strategy.
- Build and maintain relationships with travel advisors, guests, and key accounts to generate repeat business and new revenue opportunities.
- Funnel and evaluate sales leads by assessing booking probability, market projections, availability, and rate opportunities to support strategic business decisions.
- Participate in weekly Sales Strategy Meetings to evaluate local partnerships, account production, activations, and revenue opportunities.
- Utilize Opera PMS, Event, Empower, CRM platforms, and One Yield to support reservations, sales activity, reporting, and revenue management.
- Built trusted relationships with high-touch and high-net-worth clients, including prominent Tampa community leaders and business executives.
- Developed and maintained a loyal client relationship with Ana Cruz, partner of the Mayor of Tampa.
- Coordinated a private book-signing event for Teddy Barber, COO of a Tampa General Hospital branch, and managed event details and client expectations.
- Built professional relationships with Christina Merrild, co-owner of MatchWare, and the owner and CEO of Legacy Components, a company specializing in components and aerospace hardware.
Personal Assistant
Self employed
Tampa, Florida
08.2021 - Current
- Built trusted relationships with high-touch and high-net-worth clients, including prominent Tampa community leaders and business executives.
- Developed and maintained a loyal client relationship with Ana Cruz, partner of the Mayor of Tampa.
- Coordinated a private book-signing event for Teddy Barber, COO of a Tampa General Hospital branch, managing event details and client expectations.
- Built professional relationships with Christina Merrild, co-owner of MatchWare, and the owner and CEO of Legacy Components, a company specializing in components and aerospace hardware.
Rooms Controller
The Tampa EDITION
Tampa, FL
01.2025 - 10.2025
- Coordinated cross-departmental efforts to maximize room availability, enhance guest satisfaction, and support revenue-generating opportunities.
- Leveraged property management and housekeeping systems to make data-driven room allocation decisions, improving guest flow and minimizing wait times.
- Recognized for exceptional operational knowledge, attention to detail, and ability to balance guest experience with occupancy and revenue objectives.
- Utilized the Amadeus Housekeeping Tracking System to monitor room status in real time, identify priority-ready accommodations, and expedite guest check-ins by locating the next available clean room.
Front Desk Receptionist
The Tampa EDITION
Tampa, FL
05.2024 - 01.2025
- Applied Forbes Five-Star service standards to deliver personalized luxury guest experiences, contributing to a successful Forbes audit and earned recognition for service excellence.
- Completed LQA (Leading Quality Assurance) audit with excellence, receiving recognition for consistently upholding luxury hospitality standards and attention to detail.
- Greeted guests with luxury service standards at Tampa EDITION front desk.
- Managed check-ins and check-outs using hotel reservation systems.
- Verified guest information and payment details for accurate stays.
Event Planner
Botanica International Design Studio
Tampa, FL
01.2023 - 08.2023
- Collaborated with marketing team to create and distribute promotional materials, including flyers, event signage, digital advertisements, and social media content, enhancing event visibility and engagement.
- Assisted with event setup, execution, and breakdown, ensuring event spaces met specifications and provided a seamless guest experience throughout event lifecycle.
- Coordinated with vendors, venue staff, and event stakeholders to ensure smooth event operations and adherence to event timelines.
Education
Associate's degree -
Hillsborough Community College
Tampa, FLHigh School Diploma -
Walter L. Sickles High School
Tampa, FL 08.2020 - 12.2023
Skills
- Revenue analysis
- Client relationship management
- Customer service
- Revenue management
- Client relations
- Hotel operations
- Event coordination
Personal Information
Title: Sales Coordinator
Timeline
Rooms Controller
The Tampa EDITION
01.2025 - 10.2025
Front Desk Receptionist
The Tampa EDITION
05.2024 - 01.2025
Event Planner
Botanica International Design Studio
01.2023 - 08.2023
Reservations and Revenue Coordinator
The Tampa EDITION
09.2021 - Current
Personal Assistant
Self employed
08.2021 - Current
High School Diploma -
Walter L. Sickles High School
08.2020 - 12.2023
Associate's degree -
Hillsborough Community College