Abigail Coggin
Franklin,GA
Summary
Enthusiastic and well versed in customer service. Attends The University of West Georgia full time. Positive and uplifting individual who is always ready to learn or take on something new. Strong teamwork skills.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Piggly Wiggly Grocery Store
Franklin, GA
04.2023 - Current
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
Customer Service Lead
SUBWAY®Restaurants
Franklin, GA
12.2021 - 08.2023
- Resolved escalated issues from team members or customers in an efficient manner.
- Handled customer inquiries and complaints in a professional manner.
- Developed strategies for improving customer satisfaction levels.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Ensured compliance with company policies and regulations related to customer service operations.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Special Education
University of West Georgia
Carrollton, GA05-2028
High School Diploma -
Heard County High School
Franklin, GA05-2024
Skills
- Guest Services
- Customer Service
- Telephone management
- Positive and professional
- Customer Complaint Resolution
- Payment Collection
- Merchandise Restocking
Affiliations
- Attends the University of West Georgia ASL Club.
- Volunteer for the Heard County Animal Shelter.
- Currently training with a dog to be a service dog.
References
References available upon request.
Timeline
Customer Service Cashier
Piggly Wiggly Grocery Store
04.2023 - Current
Customer Service Lead
SUBWAY®Restaurants
12.2021 - 08.2023
Bachelor of Science - Special Education
University of West Georgia
High School Diploma -
Heard County High School