CHOLTICHA HOFFMAN
Sherman Oaks,CA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Cashier
Grand Hyatt hotel
Bangkok, California
11.2023 - Current
- omprehensive Cashiering & Financial Management: Accurately processed guest payments, managed cash drawers, balanced daily shift receipts, and handled billing reconciliation across front desk, restaurant, and lounge operations.
- Greeted guests, resolved inquiries promptly, managed check-ins/check-outs, and coordinated communication across hotel departments.
- Rotated across front desk reception, dining room service, and cashiering duties during day and night shifts, demonstrating operational flexibility and reliability.
- Provided bespoke concierge support and personalized assistance to VIP guests in exclusive executive lounge, anticipating needs and ensuring exceptional luxury hospitality experience.
- Issued receipts and updated billing records with accurate payment details.
- Greeted guests warmly and answered questions about hotel services.
- Processed guest payments using POS system at Grand Hyatt hotel front desk.
Education
Bachelor of Arts - Business English Language
Suan Dusit University
Bangkok 07.2001 - 10.2005
Skills
- Cash drawer balancing
- Billing reconciliation
- Cash register operation
- Guest services
- Communication Services
- Customer communication
- Customer relationship management (CRM)
- Restaurant operations
- Hotel reception
- Customer service
- Customer focus
- Flexible schedule
- Phone etiquette
- Patience and composure
- Guest relationship management
- Retail merchandising
- Ticket sales
Timeline
Customer Service Cashier
Grand Hyatt hotel
11.2023 - Current
Bachelor of Arts - Business English Language
Suan Dusit University
07.2001 - 10.2005