Hi, I’m
Matthew Glover
Savannah,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Pizza Hut. Proven track record in cash handling and customer satisfaction, adept at resolving issues and enhancing guest experiences. Recognized for reliability and strong attention to detail, consistently exceeding performance targets while fostering a collaborative work environment.
Overview
2026
years of professional experience
1
Certification
Work History
Pizza Hut
Customer Service Cashier
Dairy Queen Grill & Chill
Cook Shift Leader
Zaxby’s
Cook
Hardee’s
Cook Shift Leader
Pizza Hut
Manager
Arby’s
Cook
Taco Bell
Cook and Cashier
Davis Brothers
Carpentry Apprentice
McDonald’s
Cook
Merch Source
Warehouse Forklift Operator
Davis Brothers Llc
Operator
08.2022 - Current
Job overview
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Streamlined setup process for new production lines, accelerating transition between product batches.
Education
Spalding High School
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Data entry proficiency
- Retail merchandising
- Product merchandising
- Drawer management
- Product recommendations
- Strong numeracy
- Financial shortage analysis
- Account management
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Basic math
- Cultural awareness
- Stress management
- Issue escalation
- Calm demeanor
- Telephone management
- Lot maintenance
- Positive and professional
- Cross-selling
- Financial overage analysis
- Point-of-sale system
- Order coordination
- Plan-o-gram implementation
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Cash handling and management
- Order taking
- Relationship building
- Issue resolution
- Team leadership
- Basic mathematics
- Cash register systems
- Product restocking
- Cash register operations
- Employee training
- Customer transactions
- Training and mentoring
- Inventory stocking
- Refunds and exchanges
- Service minded
- Work task prioritization
- Cash drawer balancing
- Coin and currency counting
- Policies and procedures
- POS systems
- Analytical thinking
- Till counting
- Product scanning
- ID verification
- Social perception
- Upselling
- Purchase assistance
- Call response and transfer
- Retail operations
- Price verification
- Drawer balancing
- Return and exchange processing
- Credits and refunds
- Store merchandise stocking
- Currency counting
- Price identification
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
Affiliations
- Freemason
Certification
- These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
- Food Handler Certification (FHC) - State or County Health Departments.
- OSHA Certified
- State Driver's License
- Forklift Certification
Timeline
Operator
Davis Brothers Llc
08.2022 - Current
Customer Service Cashier
Pizza Hut
Cook Shift Leader
Dairy Queen Grill & Chill
Cook
Zaxby’s
Cook Shift Leader
Hardee’s
Manager
Pizza Hut
Cook
Arby’s
Cook and Cashier
Taco Bell
Carpentry Apprentice
Davis Brothers
Cook
McDonald’s
Warehouse Forklift Operator
Merch Source
Spalding High School
Similar Profiles
Hayden AlldredgeHayden Alldredge
Pizza Delivery Driver at Pizza Hut - Domino's PizzaPizza Delivery Driver at Pizza Hut - Domino's Pizza
Eric EllardEric Ellard
District Manager at MUY Pizza Houston (Pizza Hut)District Manager at MUY Pizza Houston (Pizza Hut)
Lindsay FraserLindsay Fraser
Delivery Driver at Pizza Hut (Ayvaz Pizza)Delivery Driver at Pizza Hut (Ayvaz Pizza)
Marwan Al-SayyedMarwan Al-Sayyed
Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)
Sharion RobinsonSharion Robinson
Front Desk Receptionist at Residence Inn MarriottFront Desk Receptionist at Residence Inn Marriott