Abigail Conway
Cincinnati
Summary
Dynamic Client Service Manager with a proven track record at Claritas, excelling in campaign management and client relationship building. Expert in email marketing operations and data-driven decision-making, I drive project success through effective collaboration and process improvement, consistently delivering actionable insights and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Client Service Manager, Commercial
Claritas
Cincinnati
01.2022 - Current
- Partnered with clients to define campaign strategy, establish timelines, deliver reporting insights, and identify optimization opportunities
- Manage end-to-end execution of client email marketing campaigns, including audience targeting, creative assets, suppression/opt-out files, scheduling, and delivery coordination
- Coordinate campaign timelines across internal and external stakeholders to ensure projects remain on schedule and are executed efficiently
- Collaborate cross-functionally with internal operations, data, and account teams to support successful campaign execution and issue resolution
- Assist clients with platform usage, reporting interpretation, and data-driven marketing decisions
- Analyzed and presented post-campaign reports detailing performance trends, audience engagement metrics, and actionable optimization recommendations
- Conduct match-back analysis to attribute customer conversions and revenue to email marketing initiatives and measure campaign effectiveness
- Supported implementation of internal process changes by communicating updates, aligning workflows, and facilitating team adoption
Project Consultant, Data Delivery Solutions
Claritas
Cincinnati
01.2022 - Current
- Managed projects for Agency, Media, and Telecommunications clients including Google, T-Mobile, AT&T., Comcast, and Paramount
- Developed project specifications and coordinated timelines, enhancing project execution and client satisfaction
- Managed Jira workflows and project queues, ensuring timely completion of initiatives and alignment with project goals
- Utilized Salesforce to review contracts and clarify project requirements, facilitating accurate custom solution quotes
- Configured user roles, permissions, and account settings within the C360 platform for new client implementations
- Collaborated cross-functionally to support operational improvements and communicate internal process changes
Real Estate Agent
Coldwell Banker
Cincinnati
05.2021 - 02.2022
- Marketed residential properties through targeted digital advertising and personalized client outreach, increasing visibility and attracting potential buyers
- Conducted open houses and coordinated property showings, enhancing buyer engagement and interest in properties
- Prepared and interpreted legal and transactional documents for buyers and sellers, ensuring compliance and facilitating smooth transactions
Contracts Intern
Medpace
Cincinnati
01.2021 - 05.2021
- Coordinated contract approval timelines with investigators to ensure timely completion of study deliverables
- Identified contract-related risks and escalated potential roadblocks to maintain project timelines
- Managed contractual agreements with investigator sites to support clinical study operations
Education
Bachelor of Science - Public Health
Miami University - College of Arts and Science
05-2021
Skills
- Client management
- Campaign Management
- Client Onboarding
- Project Management
- Salesforce
- Data Analysis
- Process Improvement
- Change Management
- Resource Allocation
- Collaboration Tools
- Email operations
- Microsoft Office Suite
Timeline
Client Service Manager, Commercial
Claritas
01.2022 - Current
Project Consultant, Data Delivery Solutions
Claritas
01.2022 - Current
Real Estate Agent
Coldwell Banker
05.2021 - 02.2022
Contracts Intern
Medpace
01.2021 - 05.2021
Bachelor of Science - Public Health
Miami University - College of Arts and Science