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Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

I have nearly 5 years in the security field with GardaWorld. I began with this company on the front lines, as an officer for a coal mining company standing as a gate entrance officer. I was promoted within 6 months to a Field Service Supervisor. I continued growing my office while taking care of all the officers under me until February 1st, 2024, when I was promoted to Client Services Manager. I am currently running my own office out of Lexington, Ky for the Cincinnati Branch of GardaWorld Security Services. I am proficient with all aspects of management. I give results-driven Client Service Manager knowledge for exceptional productivity and efficient task completion. I am skilled in client relationship management, conflict resolution, and strategic planning. I excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.

Results-driven Senior Operations Manager with 17 years of experience overseeing production and service delivery in call center operations. Skilled in developing operational systems, analyzing financial data, and ensuring quality control. A cost-conscious professional well-versed in business principles, operational management, and budget development. Proven leader and problem-solver committed to optimizing operations for cost reduction and enhanced efficiency. Known for making independent decisions and demonstrating sound judgment to drive company success. Highly organized and reliable with a positive attitude, adept at managing multiple priorities and willing to take on additional responsibilities to achieve team objectives.


 Experienced Assistant Store Manager bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.    Proactive and meticulous Assistant Store Manager with over 10 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.    Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.    Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. 

Yousef Shabany

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Client Service Manager

Independent Wealth Professional Intern

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BBA - Finance & Banking

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Client Service Manager

Independent Wealth Professional Intern

BBA - Finance & Banking

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