Abigail DeLeon
Hondo,TX
Summary
Dynamic professional with a proven track record at the City of Hondo, Texas, excelling in customer service and community engagement. Successfully enhanced brand awareness and operational efficiency as STRTC Manager, while effectively managing budgets and fostering collaboration. A dedicated team player committed to achieving organizational goals and driving impactful initiatives.
Overview
11
11
years of professional experience
Work History
STRTC Manager
City of Hondo, Texas
Hondo, TX
09.2021 - 02.2025
- Oversaw marketing initiatives, enhancing brand awareness and operational efficiency.
- Managed daily operations to uphold quality standards and streamline processes.
- Planned and promoted career programs, coordinated job fairs, and educational opportunities.
- Advised students on course selection and academic pathways, facilitating informed decision-making.
- Scheduled meetings, trainings, and classes, ensuring efficient room reservations and logistics.
- Handled incoming calls, providing information and directing inquiries to appropriate personnel.
Assistant to Public Works Division
City of Hondo, Texas
Hondo, TX
05.2018 - 12.2019
- Responded to incoming calls, emails, faxes, and inquiries from customers and vendors.
- Scheduled meetings, appointments, and travel arrangements for staff members efficiently.
- Maintained front desk operations to ensure a positive first impression for visitors.
- Assisted division supervisors in preparing reports, presentations, and correspondence accurately.
- Managed website information and I-info system to inform citizens of service interruptions.
Assistant to the City Manager
City of Hondo, Texas
Hondo, Tex
02.2014 - 05.2018
- Directed customer inquiries to appropriate department personnel for prompt resolution.
- Scheduled appointments for City Manager and organized staff retreats and special events.
- Assisted City Manager in preparing reports and presentations for city council meetings.
- Collaborated with department heads to ensure effective implementation of directives from City Manager.
- Coordinated travel arrangements and processed expense reports for reimbursement.
Education
Bachelor of Applied Arts And Science - Interdisciplinary Studies
Texas A&M University - San Antonio
San Antonio, TX05-2021
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX05-2020
Associate of Applied Science - Management
Southwest Texas Junior College
Uvalde, TX05-2019
Skills
- Dedicated team player
- Customer service
- Effective communication
- Budget management
- Community engagement
- Goal setting
References
References available upon request.
Timeline
STRTC Manager
City of Hondo, Texas
09.2021 - 02.2025
Assistant to Public Works Division
City of Hondo, Texas
05.2018 - 12.2019
Assistant to the City Manager
City of Hondo, Texas
02.2014 - 05.2018
Bachelor of Applied Arts And Science - Interdisciplinary Studies
Texas A&M University - San Antonio
Associate of Arts - General Studies
Southwest Texas Junior College
Associate of Applied Science - Management
Southwest Texas Junior College
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