Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Deluna

901 New Meister Ln Pflugerville,TX

Summary

Dynamic Data Analyst with versatile experience in both remote and in-person professional environments. Detail oriented, self-sufficient, results driven and organized. Determined to expand my knowledge and become apart of a new team.

Overview

7
7
years of professional experience

Work History

Data Analyst (remote)

Genpact
Cedar Park, TX
01.2022 - Current
  • Collaborated with team members and leadership for the thorough examination and evaluation of claims. This included processing sensitive and confidential information, ensuring the accuracy of data, depreciation, categories, and pricing for items claimed by the insured.
  • Effectively managed multiple responsibilities, including answering calls and emails from the client, assisting with employee training, and ensuring that all deadlines were met.
  • Analyzed supporting documents and claim details to verify the accuracy of the claim.
  • Coordinated and distributed assignments to the proper department by following standard operating procedures.
  • Used data analysis software to audit, review, and prepare claims for processing and approval.
  • Performed a quality assurance assessment on designated claims.
  • Utilized Excel to create spreadsheets to track claim progression. This enabled me to efficiently manage due times for claims, and reduce processing times.
  • My consistent submission of accurate work resulted in my transfer to a new team. There, I was able to participate in a pilot program for a new processing system, and I was rewarded for my performance by management.

Bank Teller

Austin Telco Federal Credit Union
Austin, TX
07.2021 - 01.2022
  • Processed a high volume of transactions, including deposits, withdrawals, transfers, check cashing, and payments.
  • Verified identification, account credentials, and documents on an everyday basis to ensure that they matched the bank records.
  • Followed security measures when helping customers in order to identify potential fraudulent activity.
  • Balanced the cash drawer multiple times a day to ensure all processed transactions matched the transactions recorded.

Insurance Agent (hybrid)

American Income Life
Austin, TX
04.2020 - 06.2021
  • Assisted clients in selecting appropriate life insurance policies, and explained policy terms and coverage options.
  • Processed insurance applications, and ensured all paperwork was accurate prior to submitting.
  • Proactively explored and implemented various strategies to attract clients.

Barista

Starbucks
Pflugerville, TX
11.2017 - 03.2020
  • Provided exceptional customer service by taking orders, recommending items based on individual preferences, and maintaining relationships with regulars for a more positive atmosphere.
  • Managed the cash register and accurately processed cash and credit card transactions.
  • Assisted with inventory count, monitored supply levels, restocked, and alerted management of shortages.
  • Collaborated with my fellow baristas to ensure all closing procedures were completed to standard, while efficiently managing orders, and other tasks.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2018

Austin Community College
Austin, TX

Skills

  • Time management
  • Detail-oriented
  • Perform effectively in high-pressure environments
  • Adaptable
  • Teamwork and Collaboration
  • Multi-tasking
  • Problem Solving
  • Experienced in Excel, Microsoft Office/Word/Outlook/Xact Contents/Xact Analysis

Timeline

Data Analyst (remote)

Genpact
01.2022 - Current

Bank Teller

Austin Telco Federal Credit Union
07.2021 - 01.2022

Insurance Agent (hybrid)

American Income Life
04.2020 - 06.2021

Barista

Starbucks
11.2017 - 03.2020

High School Diploma -

Penn Foster Career School

Austin Community College

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Abigail Deluna