Abigail Desherlia
Bethalto,IL
Summary
Experienced Teller/ Member Service Representative and Assistant Sales Manager with a proven record of delivering exceptional customer service and utilizing a range of computer skills. Skilled in Microsoft Office, communication, and working effectively in a team. I am able to multitask and perform under pressure. I am excellent at providing service in a fast-paced environment. I am quick at learning and will adapt to new challenges.
Overview
2
2
years of professional experience
Work History
Bank Teller/Member Service Representative
1st Mid America Credit Union
04.2023 - Current
- Resolve customer disputes promptly with bank polices and procedures
- Develop strong relationships with customers to ensure repeat business
- Cross-sold bank products such as checking accounts, savings, credit cards and loans
- Assisted customers to open new accounts and set up online banking
- Opening and closing accounts, and account maintenance
- Process deposits, withdrawals, transfers, and loan payments
- Provided exceptional customer service to customers by answering inquires, resolving complaints, and processing transactions in a timely manner
- Participated in trainings sessions in person and online
- Balance teller drawers regularly throughout the day according to procedures
- Verified customers signatures on documents and submit them into our system
- Educated customers about different types of banking services available at the branch
- Conducted additional services such as stop payments, address change, ACH payments, and Skip-A-Pay
- Performed special services for customers, ordering bank cards and checks
- Balanced daily cash deposits and vault inventory
- Identified transaction errors when debits and credits do no balance
- Issued and redeemed money orders, cashier checks, visa gift cards, traveler cards and saving bonds
- Directed specific questions to and appropriate branch personnel
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Sales Manager
CATO Fashions
08.2022 - 03.2023
- Maintained accurate records of sales transactions using point-of-sale systems
- Created reports on sales trends, and inventory levels
- Maintained up to date on company products and services
- Remained calm, and professional in stressful circumstances
- Restocking shelves, straighten up store, arranging merchandise displays
- Return items, hold items, and put items in layaway
- Developed strong relationships with regular customers
- Helping customers find products, solve their queries and process purchases
- Provided ongoing coaching and mentoring to new sales staff members
Education
Bachelor of Arts - Business Administration And Management
Missouri Baptist University
05-2027
Associates in Applied Science - Management
Lewis and Clark Community College
05.2024
High School Diploma -
Civic Memorial High School
05.2022
Skills
- Ability to work with people in a caring, courteous, and professional manner
- Customer Service
- Strong verbal and written communication
- Strong Work Ethic
- Leadership
- Money Handling
- Sales and Cross-selling
- Microsoft Office proficiency
- Knowledge in Excel
- Knowledge in Word
- Knowledge in PowerPoint
- Knowledge in system Keystone
- Time Management
- Critical thinking
- Able to Multitask
- Sales expertise
- Organizational Skills
- Active listening
- Building relationships
Accomplishments
- Honor Roll, Lewis and Clark Community College, 2024
- Certificate in Human Resources, Lewis and Clark Community College, 2024
Timeline
Bank Teller/Member Service Representative
1st Mid America Credit Union
04.2023 - Current
Assistant Sales Manager
CATO Fashions
08.2022 - 03.2023
Associates in Applied Science - Management
Lewis and Clark Community College
High School Diploma -
Civic Memorial High School
Bachelor of Arts - Business Administration And Management
Missouri Baptist University