Timothy Matheny
Jamaica,NY
Summary
To exercise my great customer service skills and strong work ethic in a progressive company that will also allow me to further develop my customer service and leadership qualities.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
13
13
years of professional experience
Work History
Bank Teller/Member Service Representative
Municipal Credit Union
11.2020 - Current
- Provide customer service to members with their accounts
- Fully been trained in teller supervisor role
- Familiar with audit procedures
- Fully trained and able to complete teller supervisor daily reports-$2,500-report CTR report and check hold report
- Perform tasks necessary to count and close the branch
- Received and helped count cash shipments as well as prove the vault
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
Insurance Sales Agent
National Income Life
11.2019 - 10.2021
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Cargo Agent/ Bob-Tail Driver
Alliance Ground International
01.2016 - 10.2019
- Build and break down pallets
- Drive fork lift and bob tail truck
- Deliver cargo to planes on ramp
- Load pieces onto delivery trucks
Cashier/Customer Service Associate
Pathmark
09.2014 - 12.2015
- Scan groceries and process various forms of payment
- Resolve customer complaints if required
- Calculate money in cash drawers at the beginning and the ending of shifts and ensure that amounts are accurate and sufficient change exists
- Welcome customers entering the grocery store
- Maintain spotless and well stocked work area
- Re shelf items and assist customers with product inquires and price discounts
- Organize and gather shopping carts in the park lot, on occasion
- Ensure that customers have a pleasant shopping experience
Cleaning Contractor
Independent Office Cleaning Services
03.2012 - 11.2013
- Cleaned two dental offices twice per week
- Maintained a high OSHA precaution level while cleaning costly and delicate articles
- Lifted weight up to 70 lbs easily and disposed of waste using proper procedures
- Great honesty and loyalty proven with ability to open and close the premises during off hours
Education
Health Sciences
Queens Borough Community College
Queens, NYLiberal Arts And General Studies
York College (CUNY)
Jamaica, NYH.S -
Diploma
York Early College
Jamaica06.2014
Skills
- Computer Skills
- Phone Etiquette
- Warehouse Experience
- Cash Handling
- Freight Experience
- Commercial Cleaning
- Microsoft Office
- Typing
- Insurance Sales
- Telemarketing
- Cold Calling
- Driving
- Communication Skills
- English
- Negotiation
- Bank Secrecy Act
- Microsoft Excel
- Banking
- Microsoft Word
- Certifications and Licenses
- Driver's License
- Additional Information
- SOFT SKILLS:
- Microsoft Office Suite 2010; data entry; strong telephone etiquette; great customer service and critical
- Thinking skills
- Complex Information Interpretation
- Cash Drawer Reconciliation
- Cash Counting
- Teller Transactions
- Bank Services and Products Recommendation
Additional Information
Fully trained as a teller supervisor and have assisted at the St. Albans and Manhattan locations as such.
Timeline
Bank Teller/Member Service Representative
Municipal Credit Union
11.2020 - Current
Insurance Sales Agent
National Income Life
11.2019 - 10.2021
Cargo Agent/ Bob-Tail Driver
Alliance Ground International
01.2016 - 10.2019
Cashier/Customer Service Associate
Pathmark
09.2014 - 12.2015
Cleaning Contractor
Independent Office Cleaning Services
03.2012 - 11.2013
Health Sciences
Queens Borough Community College
Liberal Arts And General Studies
York College (CUNY)
H.S -
Diploma
York Early College
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