ABIGAIL DIAZ
Perris,CA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Team Leader
Pioneer Circuits
Santa Ana, California
12.2020 - 07.2026
- Led team to ensure efficient production processes at Pioneer Circuits.
- Coordinated daily operations and workflow to meet project deadlines.
- Trained new employees on safety protocols and operational procedure.
- Achieved daily and weekly production goals by coordinating team efforts and monitoring progress.
- Work along engineering and CAM improving a process or making changes per customers needs.
- Oversaw inventory management and quality control inspections regularly.
- Implemented process improvements to enhance team productivity and morale.
- Provided feedback to upper management on team performance and challenges.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
AOI operator
Summit interconnect
Anaheim, California
06.2015 - 12.2020
- Scanned jobs throughout the shift
- Scanned and reworked moving jobs to lamination periodically throughout the night
- Scanned inner and outer layers
- IPC 600
AOI operator
Speedy circuits
Huntington Beach, California
12.2015 - 06.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Spencer's Gifts
07.2010 - 01.2015
- Implement safety procedures to ensure a safe operating environment for personnel and guests.
- Plan and coordinate daily sales plans and goals.
- Perform and supervise management including returns exchanges and inventory control.
- Train and hire staff
- Issue receipts refunds credits or exchange due to customers
- Assist customers by providing information and resolving their complaints
- Answer customers question and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean an orderly check out areas and complete others general cleaning such mopping floors and tempting trash cans
- Supervisor others and provide on the job training
- Stock shelves and mark prices on shelves and items
- Apprehend shoplifters in accordance with guidelines
- Identify and report safety concerns to maintain a safe shopping and working environment
- Identify and report merchandise or stock shortages
Sales Associate
TJMaxx
Tustin, Ca
10.2010 - 03.2011
- Greeted customers upon entering establishment to create welcoming atmosphere.
- Processed transactions accurately using point-of-sale system to ensure customer satisfaction.
- Maintained store displays to ensure appealing and organized product presentation.
- Greet customers and enter establishment
Education
High school diploma -
Centennial High School
Corona, Ca 09.2004 - 06.2008
Some College (No Degree) - Criminal Justice
Santa Ana College
Santa Ana, CASkills
- Project management
- Process improvement
- Quality control
- Lean manufacturing
- Workflow optimization
- Daily operations
- Key performance indicators
- Team leadership
- People management
- Team motivation
- Employee evaluation
- Employee training
- Customer relationship management
- Judgment and decision making
- Critical Thinking
- Problem solving
- Delegation skills
- Time Management
- Effective communication
- Active listening
- Teamwork and collaboration
Languages
Spanish, conversational
Community Services
Spanish, conversational
Timeline
Team Leader
Pioneer Circuits
12.2020 - 07.2026
AOI operator
Speedy circuits
12.2015 - 06.2017
AOI operator
Summit interconnect
06.2015 - 12.2020
Sales Associate
TJMaxx
10.2010 - 03.2011
Assistant Manager
Spencer's Gifts
07.2010 - 01.2015
High school diploma -
Centennial High School
09.2004 - 06.2008
Some College (No Degree) - Criminal Justice
Santa Ana College