Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Abigail Diaz Hernandez

Texas Roadhouse Restaurant
Lake Worth,TX
2
Languages
9
years of professional experience

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Work History

Waitress

4 Months
Texas Roadhouse Restaurant | 03.2026 - 07.2026
  • Delivered prompt, friendly table service while accurately taking food and drink orders.
  • Coordinated with kitchen and bar staff to ensure timely order preparation and delivery.
  • Suggested menu items and specials to support guest satisfaction and check growth.
  • Processed cash and credit transactions accurately using point-of-sale system.

Waitress

11 Months
La Cabrona Restaurant | 03.2025 - 02.2026
  • Resolved guest concerns quickly to preserve positive dining experiences.
  • Supported team workflow by prioritizing multiple tables during busy service periods.
  • Followed food safety and sanitation standards throughout all service duties.
  • Maintained clean, organized dining areas through consistent side work and table resets.

Patient Care Technician

2 Years 4 Months
Texas Health Alliance | 05.2022 - 09.2024

Sales Representative

1 Year
Galvan Auto Insurance | 08.2023 - 08.2024
  • Built rapport with prospects to identify needs and recommend suitable protection plans.
  • Managed client follow-ups to move applications through sales pipeline efficiently.
  • Explained policy details clearly to support informed purchasing decisions.
  • Assisted customers with auto insurance quotes, coverage options, and policy questions.

Multi Skilled Technician

2 Years 5 Months
John Peter Smith Hospital | 02.2019 - 07.2021

Certify Nurse Aid

1 Year 9 Months
Lake Worth Nursing Home | 05.2017 - 02.2019

Education

Associates of Applied Science - Nursing

Tarrant County College | Fort Worth, TX | 08-2026
  • Completed
  • Date of graduation: August 07, 2026

Basic Life Support (CPR)

Americas Heart Association | Fort Worth, TX | 07-2026

Associates of Arts - Basics

Tarrant County College | Fort Worth, TX | 05-2024
  • Completed
  • Date of graduation: May 5, 2024

Skills

Bilingual (Spanish and English)
Complaint resolution
Strong multitasking
Time Management
Attention to detail
Active listening
Customer service
Professional telephone demeanor
Complex Problem-solving
Critical Thinking
Data entry
Computer proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Texas Roadhouse Restaurant
03.2026 - 07.2026Read More

Waitress

La Cabrona Restaurant
03.2025 - 02.2026Read More

Sales Representative

Galvan Auto Insurance
08.2023 - 08.2024Read More

Patient Care Technician

Texas Health Alliance
05.2022 - 09.2024Read More

Multi Skilled Technician

John Peter Smith Hospital
02.2019 - 07.2021Read More

Certify Nurse Aid

Lake Worth Nursing Home
05.2017 - 02.2019Read More

Americas Heart Association

Basic Life Support (CPR)
Read More

Tarrant County College

Associates of Applied Science from Nursing
Read More

Tarrant County College

Associates of Arts from Basics
Read More
Abigail Diaz Hernandez