Abigail Diulus
Pittsburgh,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Logistics Account Executive
Total Quality Logistics Inc.
02.2023 - Current
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Performed roughly 130 cold-calls and follow-up calls daily with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Set up appointments with potential and current customers to promote new products and services.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
Certified Loan Signing Agent
Self-employed
01.2023 - Current
- Interacts with clients to prepare necessary documentation.
- Develops and maintains relationships with customers, lenders and other third parties.
- Assists customers with completing loan applications and other paperwork.
- Explains very technical financial information to applicants in easy to understand language.
- Researches and updates industry knowledge on changing legislation and regulations.
- Supports Loan Officers with new and past clients' needs to lock loans and increase monthly production.
Preschool Teacher
Union Christian Academy
03.2022 - 02.2023
- Provide care to over 60 children aged 6 weeks to 5 years old while collaborating with 14 daycare providers
- Keep detailed records on individual children, including daily observations and information about emotional and physical state, activities, served meals, and medication administered
- Instruct children in health and personal habit, such as eating, resting, toilet, and personal hygiene habits, using a playful but educational approach
- Researched and facilitated educational games and activities designed to develop key early child developmental skills, such as fine motor control and language development
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
Dispensary Associate
Harvest
07.2021 - 02.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assistant Softball Coach
Bishop Canevin High School
03.2020 - Current
- Assisted in practice and game organization, academic success, playerdevelopment, camps, clinics, and fundraising
- Executed coaches “practice plan” and supervised players duringpractices in coach's absence
- Coached 3 WPIALs All Team Players and Multiple playoff rounds
Education
Bachelor of Arts - Communications and Marketing
University of Arizona
Tucson, AZ08.2022
Skills
- Strong leadership and cooperative skills
- Exquisite attention to detail
- Excellent written and verbal communication skills
- B2B Sales
Certification
- Certified Loan Signing Agent, National Notary Association - January 2023
- National Association of Pharmaceutical Sales Representatives /
Pharmacology/Pharmaceutical Sales Training Program - October 2022
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
02.2023 - Current
Certified Loan Signing Agent
Self-employed
01.2023 - Current
Preschool Teacher
Union Christian Academy
03.2022 - 02.2023
Dispensary Associate
Harvest
07.2021 - 02.2022
Assistant Softball Coach
Bishop Canevin High School
03.2020 - Current
Bachelor of Arts - Communications and Marketing
University of Arizona