Abigail Erway
Chandler,AZ
Summary
Dynamic professional with a proven track record in team leadership and customer service excellence, notably at Sonic Drive-In. Skilled in relationship building and problem-solving, I have enhanced team productivity and patient satisfaction through effective collaboration and a positive attitude. My expertise includes cash handling and fostering inclusive environments, significantly contributing to organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Member
Jack in the Box
Chandler, AZ
03.2017 - 12.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Team Leader
Sonic Drive in
Tempe, AZ
10.2005 - 07.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Medical Assistant
Gene Winfield
Tempe, AZ
05.2011 - 03.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
GED -
Gateway Community College
Phoenix, AZ07.2011
Medical Assistant Certificate -
Pima Medical Institute
Mesa, AZ07.2012
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Multitasking
- Active Listening
- Relationship Building
- Team building
Certification
- Certified Medical Assistant
Timeline
Team Member
Jack in the Box
03.2017 - 12.2018
Medical Assistant
Gene Winfield
05.2011 - 03.2012
Team Leader
Sonic Drive in
10.2005 - 07.2016
GED -
Gateway Community College
Medical Assistant Certificate -
Pima Medical Institute