Abigail Evans
Kennedale,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Team Member
Academy sports and outdoors
11.2022 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
Host
Lone star cafe
Hillsboro, Texas
09.2019 - 01.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
Electrocardiography Technician
Hill Regional Hospital
Hillsboro, TX
09.2022 - 01.2023
- Performed electrocardiogram testing to measure heart rate and rhythm, as well as cardiac muscle functioning.
- Assisted physicians with the interpretation of ECG results.
- Maintained and operated ECG equipment, including calibrating machines and troubleshooting any malfunctions.
- Prepared patients for testing by explaining procedure and placing electrodes in designated locations.
- Reviewed patient medical history prior to conducting test.
- Ensured accuracy of patient records by entering data into computer system.
Network Communication System Specialist
Army National Gaurd
Lewisville, TX
09.2020 - Current
- Performed hardware and software installations, upgrades, repairs, and maintenance of computer systems.
- Documented system configurations and changes made in the network environment.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Collaborated with other staff members to ensure successful implementation of projects.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Blue Cross and Blue Shield
Dallas, TX
11.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High school diploma -
05.2021
Graduated Army Multichannel Transmission Systems Operator-Maintainer -
Graduated Army Basic combat training -
08.2021
Skills
- Basic computer IT
- Clear Communication
- Teamwork and Collaboration
- Complex Problem-Solving
- Following Instructions
- Phone etiquette
- Military background
- Cash Handling
- Customer Service
- Computer Skills
- Attention to Detail
Awards
Certificate of achievement for good leadership Top three in graduation class with a GPA of 4.79 on a 5.0 scale
Timeline
Customer Service Representative
Blue Cross and Blue Shield
11.2022 - 08.2023
Team Member
Academy sports and outdoors
11.2022 - Current
Electrocardiography Technician
Hill Regional Hospital
09.2022 - 01.2023
Network Communication System Specialist
Army National Gaurd
09.2020 - Current
Host
Lone star cafe
09.2019 - 01.2021