Abigail Faumuina
Elk Creek
Summary
Professional with strong skills in youth behavior management and therapeutic interventions. Proven ability to collaborate effectively with teams, adapt to changing needs, and deliver impactful results. Expertise in conflict resolution, counseling, and fostering positive environments for youth development. Known for reliability, empathy, and effective communication.
I am reliable and work as effectively as I can with the information that I have.
Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.
Overview
11
11
years of professional experience
Work History
Youth Behavioral Specialist
Gentry Residential Treatment Center
03.2021 - 09.2023
- Developed and implemented individualized treatment plans for youth with behavioral challenges.
- Facilitated group therapy sessions to promote social skills and emotional regulation.
- Monitored and documented progress of clients, ensuring compliance with treatment goals.
- Collaborated with multidisciplinary teams to assess client needs and adjust interventions.
- Educated families on behavioral management techniques to support client development at home.
- Led training workshops for staff on best practices in youth behavior management techniques.
- Supported academic success among clients by providing tutoring assistance in various subjects as needed.
- Contributed to ongoing staff training initiatives, sharing expertise on best practices for working with challenging behaviors in youth populations.
- Documented progress effectively, ensuring accurate information was available for case reviews and further planning efforts.
- Managed crisis situations effectively, employing de-escalation techniques and restraint procedures when necessary to maintain safety.
- Assisted clients in navigating the transition from residential treatment settings back into their communities, providing support and guidance throughout the process.
Youth mentor
Discovery Ranch For Girls
08.2019 - 01.2021
- Collaborated with team members to create engaging educational programs for personal growth.
- Implemented individualized support plans to address specific emotional and behavioral needs.
- Mentored at-risk youth in developing coping strategies and life skills.
- Evaluated program effectiveness through participant feedback and made strategic recommendations for improvements.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
Server
The Hilton Garden Inn
07.2018 - 08.2019
- Managed multiple tables simultaneously, prioritizing tasks to deliver prompt dining experiences.
- Trained new team members on menu offerings and service protocols, enhancing team performance.
- Assisted in inventory management, tracking stock levels to support operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Pasta Factory
09.2017 - 10.2018
- Implemented standard operating procedures for cleanliness and safety, contributing to a welcoming environment.
- Coordinated food and beverage orders with kitchen staff, maintaining communication for timely service.
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries efficiently.
- Resolved guest complaints swiftly, utilizing problem-solving skills to enhance overall experience.
- Collaborated with management to develop seasonal menu specials, driving interest and increasing sales opportunities.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier/Baker
Pop N’ Sweets
07.2017 - 09.2018
- Implemented promotional displays to increase product visibility and sales engagement.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Nanny
Dustin and Jessie Rood
03.2018 - 07.2018
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed educational activities tailored to children's developmental needs and interests.
- Maintained effective communication with parents regarding children's progress and behavior.
- Enhanced household organization by managing schedules, meal planning, and transportation logistics.
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Beauty Consultant
Sally Beauty Supply
12.2017 - 05.2018
- Maintained inventory levels, ensuring product availability and organization on shelves.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Educated clients on product benefits and usage to enhance beauty routines.
- Collaborated with team members to execute promotional events and product launches effectively.
- Trained new staff on sales techniques and product knowledge, enhancing overall team performance.
- Analyzed sales trends to recommend inventory adjustments based on customer preferences.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Server
IHOP
09.2016 - 06.2017
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Personal Assistant
Lorraine Lilley
05.2012 - 08.2016
- Assisted with medication management, promoting adherence to prescribed treatments and schedules.
- Monitored patients' health conditions and reported changes to healthcare professionals for timely interventions.
- Coordinated appointments and transportation for clients, ensuring access to necessary medical services.
- Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
- Demonstrated flexibility in adapting to changing patient needs while maintaining a high standard of care delivery.
- Facilitated smooth transitions between home-based care settings through thorough documentation and communication with other caregivers involved in the case.
Education
Esthetics
The Skin Institute
St. George, UT05.2020
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Canyon View High School
12.2015
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Canyon View Middle School
05.2012
Skills
- Mature, professional, patient, friendly, cheerful, outgoing, strong leadership and problem-solving skills, honest, hard-working, self-motivated, dependable, respectful, conflict resolution
- Computer skills: Typist, Word, PowerPoint, Excel
- Office skills: cash register, phone, scanner, copier, filing
- Verbal and written communication skills, great spelling and grammar
- Aegis holds training
- CPR certified
- Blood borne pathogens training
- Professional ethics
- Documentation and reporting
- Supervision and training
- Verbal and written communication
- Data collection
Timeline
Youth Behavioral Specialist
Gentry Residential Treatment Center
03.2021 - 09.2023
Youth mentor
Discovery Ranch For Girls
08.2019 - 01.2021
Server
The Hilton Garden Inn
07.2018 - 08.2019
Nanny
Dustin and Jessie Rood
03.2018 - 07.2018
Beauty Consultant
Sally Beauty Supply
12.2017 - 05.2018
Server
The Pasta Factory
09.2017 - 10.2018
Cashier/Baker
Pop N’ Sweets
07.2017 - 09.2018
Server
IHOP
09.2016 - 06.2017
Personal Assistant
Lorraine Lilley
05.2012 - 08.2016
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Canyon View High School
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Canyon View Middle School
Esthetics
The Skin Institute