ABIGAIL FELIX
El Paso,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Driver
Uber Technologies Inc.
El Paso, TX
07.2021 - Current
- Responsible for picking up customers food orders from restaurants and other food establishments.
- Delivered goods and products to customer on time and in excellent condition.
- Navigate safely through the city while maintaining great communication with customers, ensuring a smooth delivery of food and customer satisfaction.
- Maintained 100 percent customer satisfaction rate throughout employment and zero complaints.
Front End Associate
Walmart
El Paso , TX
11.2022 - 10.2023
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Handle electronic payments, cash and check transactions accurately and efficiently.
- Support other departments with stocking, returns and cleaning up spills.
- Restocked and organized merchandise in front lanes.
Internment Resettlement Specialist/Sergeant
Army National Guard
El Paso, TX
10.2009 - 03.2020
- Maintained awareness of subordinates' personal
problems and shortcomings, supporting personal and professional growth. - Provide custody, care, and control of detainees in confinement operations.
- Successfully completed operation with zero injuries of my team or others.
- Supervise the movement, control and return of critical equipment used for daily operations and training
Front Desk Receptionist
Holiday Inn Suites
El Paso , TX
01.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Member Service Representative
GECU
El Paso, TX
09.2015 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on member satisfaction.
- Verified member identification and documentation for compliant transactions.
- Accurately handle monetary transactions such as deposits, transfers, withdrawals, and payments to members accounts.
- Educate and upsell members on products and services available to them.
- Efficiently multitask and navigate through multiple
screens and computer systems in order to provide members with smooth, and expedite customer service. - Met customer call guidelines for service levels, handle time and productivity.
Education
Liberal Arts And General Studies
01.2011 - 03.2011
High School Diploma -
05.2005 - 08.2009
Skills
Order picking and processing
Customer rapport
Vehicle inspections
Safety standards and protocols
Equipment monitoring
Database Management
Processes and procedures
Multitasking Abilities
Flexible and Adaptable
Bilingual
Timeline
Front End Associate - Walmart
11.2022 - 10.2023
Driver - Uber Technologies Inc.
07.2021 - Current
Front Desk Receptionist - Holiday Inn Suites
01.2017 - 07.2018
Member Service Representative - GECU
09.2015 - 11.2016
The University of Texas At El Paso - , Liberal Arts And General Studies
01.2011 - 03.2011
Internment Resettlement Specialist/Sergeant - Army National Guard
10.2009 - 03.2020
Horizon High School - High School Diploma,
05.2005 - 08.2009