Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kevin Escalante

Haines City

Summary

Dynamic and results-driven professional with a proven track record at MOBIL LOGISTIC LLC, excelling in timely deliveries and customer satisfaction. Skilled in route optimization and relationship building, I leverage strong problem resolution abilities to enhance operational efficiency and foster client loyalty. Committed to safety and compliance, I maintain a clean driving record.

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.

Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.

Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Experienced Customer Service Representative fluent in English and SPANISH language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experienced with welding techniques and fabrication processes. Utilizes precision and attention to detail to ensure high-quality, durable welds. Strong understanding of safety protocols and effective teamwork, contributing to efficient and safe project completion.

Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Professional metalworker with strong expertise in welding techniques and safety protocols. Known for exceptional precision, collaboration, and adaptability in dynamic environments. Skilled in MIG, TIG, and arc welding, with focus on quality and efficiency. Reliable team member who consistently meets production goals and adapts to changing project demands.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.

Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Logistics professional with hands-on experience in forklift operation, emphasizing precision and safety. Known for teamwork and reliability, adapting to shifting priorities. Skilled in inventory management and operating heavy machinery, bringing dependable and results-focused approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Driver

MOBIL LOGISTIC LLC
Tampa, FL
12.2024 - 05.2026
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Ensured timely deliveries by adhering to strict schedules and traffic regulations.
  • Conducted routine vehicle inspections to maintain safety and compliance standards.
  • Managed loading and unloading of goods, optimizing space and weight distribution.
  • Communicated with dispatchers to coordinate changes in delivery plans as needed.
  • Implemented best practices for route optimization, reducing fuel consumption significantly.
  • Maintained accurate records of deliveries, mileage, and vehicle maintenance logs.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Obtained signatures from customers upon delivery of goods.

Customer Service Representative

TROPICAL SUPPLY
Winter Haven, FL
04.2024 - 05.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed order processing using CRM systems, ensuring accuracy and timely delivery.
  • Provided training to new team members on customer service protocols and tools.
  • Developed and implemented process improvements, reducing response time for customer queries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Technical Assistant

DRIVESHAFT SERVICE
Miami, FL
09.2021 - 05.2023
  • Assisted in troubleshooting technical issues, improving operational efficiency and reducing downtime.
  • Coordinated maintenance schedules for equipment, ensuring optimal performance and reliability.
  • Developed user guides and training materials for new software implementations, enhancing team productivity.
  • Implemented process improvements that streamlined workflow, resulting in increased accuracy in task completion.
  • Conducted regular audits of technical systems, fostering compliance with industry standards and regulations.
  • Provided mentorship to junior staff on technical procedures, promoting knowledge sharing within the team.

Education

No Degree - WELDING TECHNOLOY

RIDGE TECHNICAL COLLEGE
Winter Haven, FL
05.2026

High School Diploma -

RONALD REAGAN HIGH
Doral, FL
09.2021

Skills

  • Time management
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Call management
  • Follow-up skills
  • De-escalation techniques
  • Technical support
  • Building rapport
  • Quality control
  • Multi-line phone talent
  • Product sales
  • Sales expertise
  • Worksite safety
  • Multitasking Abilities
  • Power and hand tools
  • Organizational skills
  • Active listening
  • Shipping and receiving
  • Warehouse operations
  • Warehouse safety
  • Material handling
  • Teamwork and collaboration
  • General laborer
  • Order picking
  • Order picking and processing
  • Safe driver
  • Palletizing
  • Material packaging
  • Heavy equipment operations
  • Storage and organization
  • Lift equipment operation
  • Workplace cleanliness
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Loading and unloading
  • Attention to detail
  • Data entry
  • Brand representation
  • Document control
  • Delivery scheduling
  • Warehousing functions
  • System implementation
  • Warranty service

Certification

  • Certified WELDER ASSISTANT, RIDGE TECHNICAL COLLEGE - 1 SEMESTER STILL IN SCHOOL

Languages

Spanish
Native or Bilingual

Timeline

Driver

MOBIL LOGISTIC LLC
12.2024 - 05.2026

Customer Service Representative

TROPICAL SUPPLY
04.2024 - 05.2025

Technical Assistant

DRIVESHAFT SERVICE
09.2021 - 05.2023

No Degree - WELDING TECHNOLOY

RIDGE TECHNICAL COLLEGE

High School Diploma -

RONALD REAGAN HIGH