Abigail Figueroa
Glassboro
Summary
I am seeking a position in the medical field that will allow me to showcase my compassion and caring nature. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Outpatient Receptionist
Inspira Health
08.2023 - 12.2024
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Facilitated communication between patients and providers through prompt message relay and efficient appointment scheduling.
- Demonstrated adaptability during periods of high patient volume, multitasking effectively to maintain smooth clinic operations.
- Coordinated medical records requests, expediting the transfer process between healthcare providers.
- Reduced missed appointments by implementing an effective reminder system for patients.
- Maintained accurate patient records by diligently updating electronic health systems.
- Increased accuracy in data entry by carefully reviewing patient demographics during each visit.
- Managed high call volume, prioritizing messages and conveying information to appropriate staff members.
- Provided excellent customer service, addressing patient concerns and inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Notify doctors when the patient cancels an appointment
- Printed daily appointment schedules for the doctors.
Receptionist
United Methodist Homes Of New Jersey
01.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Housekeeping
Ancora
01.2015 - 01.2021
- Monitor building premises to ensure occupant or visitor safety
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
Receptionist
Collingswood Manor
01.2010 - 01.2015
- Answer telephones to direct calls or provide information
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
Teacher aid
Little Restores Learning Center
01.2008 - 01.2010
- Develop instructional materials
- Teach classes or courses or provide direct care to infants and children
- Monitor students' progress and provide students and teachers with assistance in resolving any problems
Education
Certificate - Advanced HIPAA Compliance, Certified Clinical Medical Assistants (CCMA), Certified Customer Service Specialist (CSS), Certified Patient Care Technician (CPCT), Certified Phlebotomy Technician (CPT), Certificate of Proficiency in Microsoft Office Suite, Medical Administrative Assistant (MAAC)
ASI Career Institute
Blackwood, NJ07.2022
Skills
- Patient Charting
- ICD-10 Coding
- Child Care
- QuickBooks
- Formatting Documents
- Access
- Anatomy and Physiology
- HIPAA Compliance
- Excel
- Word
- Accounts Receivable
- Medical Terminology
- Insurance Verification
- Power Point
- Publisher
- Accounts Payable
- Patient scheduling
- Patient confidentiality
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Outpatient Receptionist
Inspira Health
08.2023 - 12.2024
Receptionist
United Methodist Homes Of New Jersey
01.2023 - 10.2023
Housekeeping
Ancora
01.2015 - 01.2021
Receptionist
Collingswood Manor
01.2010 - 01.2015
Teacher aid
Little Restores Learning Center
01.2008 - 01.2010
Certificate - Advanced HIPAA Compliance, Certified Clinical Medical Assistants (CCMA), Certified Customer Service Specialist (CSS), Certified Patient Care Technician (CPCT), Certified Phlebotomy Technician (CPT), Certificate of Proficiency in Microsoft Office Suite, Medical Administrative Assistant (MAAC)
ASI Career Institute
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