Joanne McCloud
Albuquerque,NM
Summary
Energetic and reliable individual . Strong communication and organizational skills Skilled at working in a fast-paced environment and perform well under pressure Results-oriented and able to work both independently and within a team environment Self-starter, very little supervision needed to complete required tasks Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges.
Overview
19
19
years of professional experience
Work History
Outpatient Clerk
UNM Hospital
Albuquerque, NM
01.2016 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Reviewed medical forms for completeness and accuracy prior to submission.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled patient appointments, including follow-up visits and tests.
- Maintained confidentiality of records relating to clients' treatment
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Monitored incoming emails related to patient scheduling or appointment requests.
Linens Attendant
UNM Hospital
Albuquerque, NM
08.2019 - Current
- Collect soiled linen from designated areas for transporting to the laundry holding areas; load and unload soiled or fresh linen for delivery to assigned areas
- Distribute clean linen to assigned stock points
- Stock linen according to department guidelines; monitor and maintain linen inventory as required
- Ensure proper care in the use and maintenance of equipment and supplies
- Ensure customer satisfaction by providing high quality service, meeting or exceeding department customer service goals
- Promote workplace safety throughout regular course of duties.
Aide Food Services
UNM Hospital
Albuquerque, NM
01.2016 - 08.2019
- Deliver food orders, snacks and/or supplies to patient rooms or designated locations; review daily menu for daily food stocking and distribution
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted in meal prep and medication dispensing if needed.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Clean and maintain a sanitary work area; ensure compliance with Hospitals and state regulatory requirements
- Perform related duties and responsibilities as required
Lead Staff
Mitchell Theatres
Los Lunas, NM
05.2014 - Current
- Ensures guest service is friendly, helpful and fast
- Maintain facilities that are clean, safe and functioning properly
- Enforce ratings to prevent underage guests from accessing auditoriums with adult content
- Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
- Assist with crowd control and seating of guests in auditoriums
- Change marquees, auditorium, lobby signage and poster cases
- Answer questions from guests and resolve any concerns
- Assist with other functions as directed by the General Manager
- Lead Cash register attendant.
Lead Teller
Wells Fargo
Los Lunas, NM
08.2004 - 04.2005
- Accepted retail and or commercial deposits, loan payments, processed checking and savings account withdrawals
- Answered customer inquiries and referred customers to proper service area for issues that could not be resolved at the teller line
- Represented the bank in a manner that maintained and expanded positive relations with all customers, potential customers and co-workers
- Contributed to the fulfillment of department and company objectives and goals
- Trained employees in proper customer service and banking procedures
- Assisted in ordering, receiving, verifying, and distributing cash
- Consolidated balances and daily transactions.
Education
University of New Mexico
08-1999
High School Diploma -
Los Lunas High School
Los Lunas, NM05-1978
Skills
- Multitasking and Organization
- Computer Skills
- Medical Records Maintain
- HIPAA Complain
- Appointment Scheduling
- Patient Care
- Patient referrals
- Appointment Coordination
- Emergency Procedures
- Patient Charting
- Regulatory Compliance
References
Available upon Request
References
References available upon request.
Timeline
Linens Attendant
UNM Hospital
08.2019 - Current
Outpatient Clerk
UNM Hospital
01.2016 - Current
Aide Food Services
UNM Hospital
01.2016 - 08.2019
Lead Staff
Mitchell Theatres
05.2014 - Current
Lead Teller
Wells Fargo
08.2004 - 04.2005
University of New Mexico
High School Diploma -
Los Lunas High School
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