ABIGAIL FIGUEROA
West Des Moines
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously as well as ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills while having the ability to speak a foreign language.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SERVER
Texas Roadhouse
West Des Moines
09.2023 - 04.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction
- Processed payments and completed register transactions accurately
- Resolved customer complaints and inquiries in a timely manner
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
BARISTA
Smokey Row
West Des Moines
09.2021 - 05.2022
- Operated cash registers and handled cash and card transactions
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Provided exceptional customer service by anticipating customer needs before they arise
- Memorized or referenced readily accessible information to relay to customers
- Answered customer phone calls and appropriately addressed questions and complaints
- Observed proper food handling procedures and upheld company policies and procedures
Education Assistant
Generation Next Worship Center
West Des Moines
07.2021 - 11.2021
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Supported classroom teacher with daily instruction and management of student activities.
- Supported students throughout academic instruction and assignments.
- Maintained accurate records of student behavior incidents, interventions used.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Administered first aid when needed, ensuring that appropriate medical attention was sought if necessary.
- Recorded and maintained accurate student records and progress reports.
- Contributed to a safe and inclusive learning environment for all students.
Education
HIGH SCHOOL DIPLOMA -
Valley High School/Walnut Creek
West Des Moines05.2022
Skills
- Bilingual proficiency
- Work ethic
- Time management
- Upselling strategies
- Conflict resolution
- Problem solving
- Multitasking
- Professional appearance
- Team collaboration
- Effective communication
Languages
- English, Fluent
- Spanish, Fluent
Certification
- salesperson pre-license
Timeline
SERVER
Texas Roadhouse
09.2023 - 04.2024
BARISTA
Smokey Row
09.2021 - 05.2022
Education Assistant
Generation Next Worship Center
07.2021 - 11.2021
HIGH SCHOOL DIPLOMA -
Valley High School/Walnut Creek
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