ABIGAIL FISHER
Memphis,TN
Summary
A self-assured individual trained to be a focused Compliance Specialist bringing more than 10 years working for a fast-paced organization. Determined to exceed expectations and promote developed skills in leadership, excellent customer service, strong attention paid to detail, organization, bookkeeping, and presentation skills. Proficient understanding of MS and Google Office and vendor management systems. Proficient in evaluating individuals and developing effective solutions for challenging behaviors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Memphis Shelby County Schools
08.2022 - Current
- Develops and applies solutions to complex problems that require the regular use of ingenuity and creativity and competency in Performance Management
- Determines type, scope, and purpose of analyses through discussions with management
- Works with other analysts and management to complete assigned project work
- Coordinates training, planning and facilitation as directed for district- and school-level continuous improvement processes and projects
- Supports other departments and external partners by fulfilling routine and ad hoc data and analysis requests to support continuous improvement and data-driven decision-making
- Deals with complex problems and provides solutions that are innovative and ingenious, achieving quality and work process improvements
- Draws insights into potential issues or opportunities for improvement based on data analysis and metrics
- Directs and assists in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed
- Served as a subject matter expert on compliance-related topics, guiding colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented.
- Supported the development of a robust compliance program through regular monitoring and auditing activities.
- Evaluated emerging technologies for their impact on existing compliance frameworks, ensuring continued alignment with district best practices.
- Developed strong relationships with regulators, fostering open lines of communication to facilitate smooth audits and examinations.
- Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Developed and implemented corrective action plans for non-compliance issues.
- Kept informed regarding pending industry changes, trends or best practices.
- Identified gaps in existing compliance processes and recommended updates.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization's commitment to regulatory adherence.
PreK Program Project Specialist
Memphis Shelby County Schools
MEMPHIS, TN
10.2021 - 08.2022
- Ensure applications collect all mandated child and family information, per state and federal program requirements
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
- Developed and implemented project plans, resulting in successful project execution.
- Review applications to assure information is complete and data is accurately entered into program database for tracking and eligibility
- Create and maintain eligibility determination records (master files) for each child who is accepted and on the waitlist with 100% accuracy
- Improved project efficiency by streamlining communication and collaboration among team members.
- Provide technical assistance to family engagement staff weekly and daily as needed/requested
- Ensure that the data entered in My Head Start is 100% accurate and feeds into the PIR.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Maintained open communication by presenting regular updates on project status to leadership.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project data, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
Senior Site Director
YMCA Of Memphis & The Mid-South
MEMPHIS, TN
01.2017 - 10.2021
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Oversee the operation of before/after school sites (serving an average of 20-100 students), additionally supporting seasonal camp sites
- Coordinating with the Payroll Accountant in preparing all documents and calculations in time
- Maintain all state and local policies and procedures; adhere to state licensing standards; conduct a licensing inspection at the site
- Maintain DHS childcare licensing individual files for staff and children and ensure that they are current and complete according to SOP's
- Collect balances owed in conjunction with the childcare billing services department
- Provided onsite training to help develop employee skills.
- Evaluated team member strengths and assigned tasks based on expertise and background.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
- Conducted regular site audits to identify areas for improvement and drive continuous process enhancements.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Recruited and hired top-quality staff to fill important positions.
- Spearheaded successful marketing campaigns to increase brand awareness within the local community.
- Effectively communicated progress updates to stakeholders and senior management ensuring transparent and efficient operations.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Office Coordinator
Memphis City Schools District
08.2014 - 10.2021
- Assures data in PowerSchool matches the data in EIS
- Consult and collaborate with teachers, staff, counselors, parents/guardians, and others to assist students and families in achieving optimal academic and social success
- Coordinates, plans, and implements support programs and services within the District and the community to ensure the academic and social success of students
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Managed a 5-employee office, supervising workers and enhancing productivity and efficiency.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for the company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep the organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Created an organized filing system for discipline infractions
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
SMS Coordinator
Memphis Shelby County Schools
Memphis, TN
08.2011 - 08.2014
- Collaborated with school administrators to develop policies and procedures for maintaining accurate student records.
- Trained staff members on SMS usage, ensuring consistent and effective use of the system across departments.
- Assisted teachers in accessing student data, enabling them to make informed decisions regarding individual learning plans.
- Generated customized reports for administrators, providing valuable insights into various aspects of school performance.
- Acted as a liaison between school staff members and external agencies requiring access to student information systems for reporting purposes.
- Managed sensitive student data securely, adhering to privacy regulations and school policy.
- Maintained comprehensive documentation of all SMS Coordinator activities, ensuring easy reference for future tasks or audits.
- Assures data in PowerSchool matches the data in EIS
- Consults and collaborate with teachers, staff, counselors, parents/guardians, and others to assist students and families in achieving optimal academic and social success
- Coordinates, plans, and implements support programs and services within the District and the community to ensure the academic and social success of students
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Literacy Interventionist
Memphis Shelby County Schools
Memphis, TN
08.2009 - 08.2011
- Assist teachers with students that scored low in Reading to reach proficient and advance level.
- Fostered strong relationships with students which helped encourage them through challenging coursework while improving their self-confidence and motivation.
- Implemented research-based instructional techniques tailored to address each student''s unique learning style and needs.
- Collaborated with teachers and administrators to develop targeted intervention plans for struggling students.
- Communicated effectively with parents, providing updates on their child''s progress and offering guidance on at-home support strategies.
- Collaborated with administrators to evaluate the effectiveness of current intervention programs, proposing improvements and adjustments when needed.
- Monitored and assessed student progress, adjusting instruction and intervention methods as needed for optimal results.
- Maintained up-to-date knowledge of best practices in education by attending workshops, conferences, and professional development opportunities related to RTI implementation.
- Served as a valuable resource for colleagues seeking advice or assistance in designing interventions for their struggling students.
- Managed caseloads efficiently while maintaining detailed records of student progress, assessments, and intervention strategies used throughout the year.
Preschool Lead Teacher
Lindenwood Christian Center
Memphis, TN
01.2005 - 01.2009
- Design lesson plans for ages 4-5 to correlate with curriculum
- Served as a member of the school''s leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives.
- Prepare Pre-K students to enter Kindergarten
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
KINDERCARE
Memphis, TN
- Lead Teacher
- Design lesson plans for after school students
- Tutor and plan activities for after school students
- Drive students to and from school.
Education
No Degree - General Education
Crichton College
Memphis, TNBachelor of Science - Organizational Leadership
Union University
Memphis, TN12.2015
Graduate with Honors -
Whitehaven High
Memphis, TN01.2001
Skills
- Compliance Monitoring
- Staff Management
- Staff Training
- Microsoft and Google Office Expertise
- Program Management
- Hiring practices
- Records Review
- Reporting management
- Operational leadership
- Operational planning
- Inventory purchasing
- Coaching and Mentoring
Certification
- Early Child Development (certificate)
- APECS Training
- CPI Training
- CPR, First Aid and AED Training
Community Service
The Crossover Experience, Administration Coordinator, 2010, Present, Outreach program for at risk youth from various communities. Seeks and secures available resources within the community that will meet the needs of students and families., Basketball Team, Mentoring Program, Leadership Workshops, Involve children in community service projects, Team Building, Parent Involvement
Timeline
Compliance Specialist
Memphis Shelby County Schools
08.2022 - Current
PreK Program Project Specialist
Memphis Shelby County Schools
10.2021 - 08.2022
Senior Site Director
YMCA Of Memphis & The Mid-South
01.2017 - 10.2021
Office Coordinator
Memphis City Schools District
08.2014 - 10.2021
SMS Coordinator
Memphis Shelby County Schools
08.2011 - 08.2014
Literacy Interventionist
Memphis Shelby County Schools
08.2009 - 08.2011
Preschool Lead Teacher
Lindenwood Christian Center
01.2005 - 01.2009
KINDERCARE
No Degree - General Education
Crichton College
Bachelor of Science - Organizational Leadership
Union University
Graduate with Honors -
Whitehaven High