Hi, I’m
Abigail Florian
Katy,TX
Summary
Organized and dedicated bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
years of professional experience
Work History
DataVox
Service Coordinator
06.2023 - 10.2023
Job overview
- Managed technical team to attain resolutions for customers and scheduled all service appointments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated quotes for customer specific needs and finalized orders.
- Created and reviewed invoices to confirm accuracy.
- Coordinated department orders and return material authorizations with vendors and manufacturers.
- Maintained renewable subscriptions for all current customers and promoted sales of service warranty plans.
- Resolved customer complaints and issues to drive satisfaction and loyalty through prompt problem solving.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
DataVox
Procurement Assistant
10.2022 - 05.2023
Job overview
- Computed and created purchase orders in Field Point and Great Plains to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Updated order status from vendors for 200+ active Audio Visual projects weekly.
- Data entry into various systems including Field Point Service Applications, D-Tools System Integration Software, Great Plains Software.
- Provided ETAs and tracking updates to project coordinators and AV tech supervisors by tracking inventory shipments and preparing spreadsheets detailing item information.
- Prepared Bill of Materials for daily ordering of needed equipment for customers.
Youth With A Mission - YWAM Kona
Discipleship Training School & Nicaragua Outreach
04.2022 - 09.2022
Job overview
- Completed a transformational three-month missions training school focused on studying the Bible, praying for the nations and worshiping God.
- Followed by a two-month outreach in Ciudad Sandino, Nicaragua where my team partnered with local churches and the local Compassion International team, meeting both spiritual and physical needs.
- Facilitated and directed outreach events for local communities in Ciudad Sandino.
- Wrote and delivered sermons as well as facilitated worship services for children, youth, and all ages.
- Participated in various outreach programs weekly leading to hundreds of salvations.
Strayer University
Advising and Student Services
02.2021 - 03.2022
Job overview
- Assisted students electing to use financial aid with appropriate application process and conducted ongoing follow-up with students and/or Student Financial Services to resolve issues.
- Ensured accuracy and completeness of student payment plans, monitored student accounts and communicated with students to resolve outstanding balances.
- Resolved student account inquiries and fulfilled strategic activities to manage quarterly collection and bad debt expenses.
- Conducted academic advisement services for 300+ students each quarter on reoccurring basis to maintain educational progression and finalized their class registrations.
Iglesia Fuente de Dios (Fountain of God Church)
Administrative Assistant
06.2016 - 12.2020
Job overview
- Implemented strategic tracking of church expenses and established an accessible online giving platform for church members.
- Pioneered and managed all social media accounts for church and its ministries.
- Optimized all weekly activities and rehearsals necessary to facilitate worship in services.
- Designed all social media graphics and physical flyers for church events.
- Orchestrated song selection, media preparation and presentation, sound and lighting enhancements, and coordination of all musicians and vocalists.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
Hadassah Greater Southwest Region & Houston Office
Part Time Administrative Assistant
06.2019 - 02.2020
Job overview
- Processed donations, cards, certificates and ensured that proper acknowledgement letters were sent.
- Supported company leaders by managing budgets, scheduling appointments, planning events, and organizing itineraries.
- Crafted all flyers and bulletins, including email blasts, group invitations, and e-newsletters.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Camp Gladiator
Administrative Assistant to Area Director
11.2018 - 07.2019
Job overview
- Tracked all expense reporting for Area Director and team of 12 Camp Gladiator trainers
- Designed all promotional flyers and social media graphics for team of trainers
- Managed Facebook, Instagram, and Slack accounts for Katy area team.
- Formed weekly schedules and weekly meeting agendas for Katy team.
DBU Undergraduate Admissions
Admissions Counselor Administrative Assistant
10.2013 - 05.2015
Job overview
- Contacted prospective freshman students through phone, email, and mail
- Prepared admissions and scholarship files for review committees
- Recruited incoming students at college fairs throughout entire year
- Created and compiled multiple spreadsheets daily using Excel, Informer, and data entry programs.
Education
Dallas Baptist UniversityDallas, TX
BBA from Music Business
05.2016
Skills
- Bilingual - Spanish Fluency
- Technology Proficiency: Microsoft Office Suite, Google Suite, Field Point Service Applications, D-Tools System Integration Software, Great Plains, Salesforce, Teams, InContact, Slack
- Social Media Management: Facebook, Instagram
- Problem-Solving
- Effective Communication
- Teamwork and Collaboration
- Organizational Skills
- Task Prioritization
- Calendar Management & Scheduling
- Office Administration
- Bookkeeping
- Data Entry
Websites
Timeline
Service Coordinator
DataVox
06.2023 - 10.2023
Procurement Assistant
DataVox
10.2022 - 05.2023
Discipleship Training School & Nicaragua Outreach
Youth With A Mission - YWAM Kona
04.2022 - 09.2022
Advising and Student Services
Strayer University
02.2021 - 03.2022
Part Time Administrative Assistant
Hadassah Greater Southwest Region & Houston Office
06.2019 - 02.2020
Administrative Assistant to Area Director
Camp Gladiator
11.2018 - 07.2019
Administrative Assistant
Iglesia Fuente de Dios (Fountain of God Church)
06.2016 - 12.2020
Admissions Counselor Administrative Assistant
DBU Undergraduate Admissions
10.2013 - 05.2015
Dallas Baptist University
BBA from Music Business